Customer Testimonials

Amazing customer service.

Great service

I always have pleasant visits to the Eagan location. Someone helped me out almost immediately and helped me find the gloves I wanted/needed and they provided recommendations based on their direct experience with the product.

Last name removed Freewheel!! Always super helpful and friendly.

Always very prompt service on bike maintenance issues

I reliably get warm helpful service at Freewheel.

The staff are very attentive, friendly, and technically knowledgeable about bikes.

It was fast and very good service

I recently ordered and eventually purchased a new road bike from Freewheel in Eagan. Through the process, they were great to interact with. They were responsive to inquiries and informative in answering my questions. I would have no hesitation in recommending them to a friend.

Customer service.

Great staff and quality service. Nice and clean facilities.

Very good customer service!

I needed help finding something specific for a family member . I had no idea what I needed , or where to find it. Your staff member was very helpful and knowledgeable, and I left with what I was there for.

Thank you for your help. I put a down payment on an Orbea OIZ bike and Jason in the Eagan store was a huge help. I ended up cancelling it as we found another bike option but I will definitely be back to your store soon.

Thanks.

Good service, friendly staff, very willing to help, with a wide variety of cycling experience

Like my fx3. Nice bike. Rode it almost 2,000 miles this summer

I really appreciate how the mechanic went above and beyond to help me with my bike. Very professional.

everyone is so friendly and helpful!

knowledgeable staff

Great team and good product selection!

nice store.

Friendly and knowledgeable

24 hours turn around on a replacement crank + level 2 service. Wonderful surprise

Knowledgeable and responsive service. Really appreciated Jose’ patient and positive support of my purchase. And the person who answered the phone at Richfield led me to inventory at Eagan. Selfless support.

Technicians knowledgeable and helpful. Beautiful store

Knowledgeable staff and work was done on time

Great bikes and products that work with those bikes. Also, guy that helped me was very educated on the bike and taught me everything I needed to know about it.

Local, stocks most products I need to stay on the road (cycling).

My first experience with a dedicated bike shop. Very knowledgeable and accommodating to a couple of new mountain bike riders. Appreciate the tune ups included with a new purchase as I'm still learning maintenance. Thanks!

Sales people are very helpful 🙂 . Had great service from buying to picking up our bikes. Would definitely recommend them to friends. Very satisfied.