Customer Testimonials

Awesome service. Knowledgeable but not pushy. We are excited to use our new bikes from this shop and will only use their services for our growing family moving forward.

Very helpful & friendly. Have purchased bikes years ago & other items. Some back when it was Penn Cycle.

I appreciated the expertise of Jason and Jessica during my ebike shopping experience. It was an expensive purchase and Jason went the extra mile to make sure I was setup right and got the bike quickly instead of having to wait on an Oct 2023 back order. You have a great team of very knowledgeable people there! Thank you!

Very knowledgeable and friendly.

Great service, great workers. Made us feel very welcome and my daughter is very happy with her new bike.

Staff has a wealth of knowledge and gave me choices on how to proceed.

The guys in parts/service are always top notch and friendly!

Great People, awesome bikes, just like being in the place!!!!!

Everyone is always very courteous and helpful. Don't try to rip me off or overcharge me

Okay

Friendly knowledgeable staff

Great customer service! Eric was a huge help with parts I needed and also was such a big help with a new bike purchase, I purchased a Trek Roscoe while there. Freewheel is my new destination for all things bike related.

Excellent Service and knowledge. 10+

Expertise of the people who work there. Prices are a bit high

Quick and easy!

Variety and value

The service person who checked me in and out listened to my needs and solved them quickly and affordably!

Great staff and inventory. Knowledgeable crew and my favorite in the metro!

Freewheel has the brands I like -- Surly, Salsa, Trek, Giro, Sidi, etc. Service has always done good work for me.

The service person I had provided exceptional service, took time to listen to my concerns. He took time to evaluate my position on the bike and pedal position and height were correct by going outside and watching me ride the bike and adjusted as needed. I can in for a flat tire and also ended up buying a bike seat. I really had a great experience overall!

Prompt service repairs.

Tyson and Jason and everyone I talked to were so friendly and helpful. I needed to have my son’s bike tuned up and shipped. They told me about Bike flights and got the bike ready and boxed. Hard working young men who were also personable. I so appreciated their help and will definitely spread the word. The shop my son bought the bike from were the complete opposite. Did not want to be bothered. I will always remember their kindness and will tell anyone looking for a great bike shop.

Love Freewheel! Tyson was great.

The gentleman who helped me out was very knowledgeable about the product and easy to talk to

Great bikes, even better staff.

The gentleman that helped me was very knowledgeable and directed me to exactly what i needed, answered my questions, and was very pleasant even though he was very busy.

I stopped in to purchase a tire & tube. I was given quick, competent and friendly service. For a small charge the tire and tube were mounted on the rim.

Thanks Guys!

Jason was amazing!

The customer service and expertise demonstrated by the staff!

Great service as usual from the team at Freewheel. I dropped in on a Thursday late morning hoping to get a summer wheel changeout and a new chain put on my the weekend. Thomas underpromised and overdelivered by having it ready just a few hours later that same day!