Customer Testimonials

Easy to work with. Explained pricing, etc. Clearly without pressuring for a sale.

Very personable service. Quicker turnaround time on service then quoted each time.

People

Above and beyond with attention and education. That is why I spend money on your products.

First name removed

Great service, guidance, and knowledge shared while searching for the right bike!

Luke was super patient, answered a ton of questions and set solid expectations for next steps. Great experience for an intermediate rider looking to upgrade.

Great shop, very knowledgeable, and told me a lot of info about my bike. Also let me pre order my bike. Will absolutely recommend, and go back for any accessories.

I liked the selection of Trek models they had to choose from. I was happy to find the model I wanted!

I worked with Tyson M. who had a wealth of experience and answered all my questions. He was even kind enough to help me load the bike in my vehicle.

The new bike purchase also comes with free adjustments and a tune up during the first year of ownership. Its comforting to know they have the experience to provide regular maintenance into the future.

Overall, I’m very happy with my purchase and can’t wait to ride my new bike as a part of my exercise regimen.

People actually know what they’re talking about and listened to what we needed.

Friendly staff, super clean, nice facility

The chain replacement and brake adjustment was done quickly and correctly. The pricing was fair. I will keep returning to Freewheel for any future needs.

The staff was super helpful.

Staff very helpful and knowledgeable regarding selection and fitting gravel tires on my bike.

The technicians explain everything the had done and diver shotgun service. Top quality service and repair. They have armed my trust.

Great customer service & knowledgeable support is provided

Store is very nice and customer service was exemplary

Freewheel had the products I needed in stock and Tyson was so kind to assemble my bike rack. thanks

Quick, fast, and professional.

Convenient online purchase and local store pickup. Reasonable prices with the fanatics discount. Great staff to work with (Allison online chat helped straighten out a couple things, Cody answering questions, Mario doing his thing!). Ended up picking up my gear at the Chart House ice crit which is an awesome party every thursday. Freewheel is an active participant in the bike community...just completed my first City of Lakes Loppet which was fantastic and will become one of my A races in coming years. thanks for supporting the local scene!

Staff were fantastic - went above and beyond

Friendly and helpful.

The staff at Freewheel were courteous and helpful. My bike had sat unused for 5 years and I thought it would need a complete rebuild, but a thorough inspection found it just needed cleaning, lubrication, and new brake pads. The work was done quickly and now I’m ready for spring riding. Thanks guys!

Great service technicians at the Eagan store

Friendly and informative. No pressure. Enjoyable experience.

Good communication and fast shipping.

Super fast shipping and packaged tire to survive a nuclear blast. And great communication after order was placed. Thank you.

great service and knowledgeable staff

Because of their incredible, smart, thoughtful. outgoing, helpful and customer focused staff of people that work there!

They are timely for the season

This crew always has my back on anything I need for my bikes, and gear. I appreciate them more than anything for helping me out with all my questions. They are THE BEST!!!