Customer Testimonials

20 % monthly discount

The guys at Freewheel bike made sure my bike was up to speck when changing a shifter and also doing a cleaning on it that it needed. Great service and even kept my bike until the part came in so I wouldn't have to haul it around.

Easy to get in and out. All my questions answered in detail.

Great service! Answered all my questions, convenient locations, excellent products.

I took my bike in for a rear brake upgrade and the staff was friendly and knowledgeable also the service was done fast and clean also order a new bike while I was there and the staff made me feel happy about my purchase and excited just like me

Tyson and the rest of the the staff were very nice to work with when I picked up my bike and helping me pick out my accessories.

The staffs are very polite, However, the service is not. I brought in the set of wheel for trueing for slightly out of true. Bring it home and discover that the front wheel has around 2mm vertical hopping. Bring the wheel back for re-true, but the I was told that I payed for "minor" true, not "major" true. To fix that, it needs "major" true with additional cost.

The wheels were inspected and advise how much it cost for trueing. Before the wheel were a bit wobble, but round. After trueing, one of the wheel is hopping. By the way, it is Dura Ace C24, nice set of wheel. 15 years of riding bike, very satisfying with the services from Pen Cycle, but with Freewheel...may be not!

Sales people are knowledgeable and friendly.

The best part was that u had exactly what i was looking for

super nice people

Jose has great customer service!

I'm a novice bicycle enthusiast and happened to get two bikes at once with flat tires. I noticed the new location in Eagan recently, and brought my tires in one day expecting a very steep bill and potentially a long wait. Not only did they have my tires replaced within 2 hours, the price was incredibly reasonable and the service was gracious and friendly. I can't wait to bring them more things that I break! 🙂

Great customer service!

Availability of good products at multiple locations.

I had a horrible time ordering a bike through another shop. I waited over 10 months for delivery. I called Freewheel and had the bike I wanted within 6 weeks. The pick-up process was easy and quick and I was able to obtain all the accessories I wanted at the time of the pickup. The ongoing support options are great as well.

Tyson gave us outstanding service, providing us a superior solution to a challenging need well ahead of schedule. He brought smiles and happiness. Thanks!

Jose was extremely knowledgeable and helpful without hovering or being pushy. GREAT EXPERIENCE!

GREAT!

The sale person was very personable

friendly people

Very quick a d efficient

The bike we wanted for our grandaughter was in stock. I live in Utah and ordered it on-line for my son to pick up near his house in Mn. Very smooth purchase.

Competent, friendly service.

The sales people were helpful, knowledgable and friendly.

Very helpful staff and very happy that you are able to hold the bike we purchased for a couple weeks since it is a birthday gift for our son. Thank you!

Knowledge and service is great

Very pleased with our sales rep. He was extremely kind, genuine, and professional.

Nice to see a bike shop around here finally

The staff was very informative, took the time to answer all of my questions, and allowed test rides on varioua bikes to find the absolutely perfect fit for your riding type.

Lots of perks when purchasing a bike here.

Quick service. Very knowledgeable and helpful.