Customer Testimonials

There are smiles, willing helpers. Repairs are fast, good, and reasonable.
The shop has everything you need, and it's very neat.

You can use my name, but not on advertising. First name removed

Work was done on time and exactly the way I had asked for

Knowledgeable staff. Quick turnaround on services.

They were very helpful! The let me try out a bike and pick out what I need. Thank you for your help.
PS, the Bloomington location is pretty good too.

The group at the Freewheel store in Eagan always has everything i need. That;s why I always keep coming back.

Always great service and FW has the best product line in the metro!

Nice people and good work!

Super fast service and always friendly.

I purchased my ebike here. I absolutely love it! I have brought several of my friends here and they too purchased one. Their service is excellent. Take advantage of the 15% off all the accessories when you buy your new bike. They will pimp your bike out for you so all you have to do is enjoy the ride. - Thank you!

I initially came into the store for help with purchasing a bike rack and came out with a Kuat platform hitch rack, which I can't imagine living without. Since then, I have been into the store a couple of times, one of which was for recommendations on bike tire repair equipment and instruction. Tyson was enormously helpful with both. He gave me a step by step lesson, with return demonstration on how to change a tire, plus helpful tips on bike maintenance, repair and safety. I now feel more confident on my longer bike rides. Thank you Tyson!

Very knowledgeable crew on Friday 10/27

High quality products. Knowledgeable staff. On site service. There was a large area at the back of the store to go outside and ride the bike before purchasing.

Products: high quality and they have what I need. Services are outstanding! Employees are incredibly friendly and consistently go above and beyond due me.

The staff in the Eagan store is always willing to take time and answer my questions

Both great!

Good customer service

I recently returned to Freewheel Bike to have them fix a broken spoke on a relatively new wheel. I had had similar problems before on the previous wheel and I told them how disappointed I was in the quality of the Trek bike I had. They listened and then said they would look into it.
I had a call back that same afternoon that my bike was fixed & ready to pick up. Same day service is almost unheard of anymore!
When I picked up the bike, I was told there was no charge for this.
Great bike service & dealer!! Highly recommended!!

Very knowledgeable and really take the time and work with you and listen to your needs. Customer service is top notch!!

They did their best to tell me what the issue was. When more information was available they called, and they did the best solution for me and did it quickly. Love you guys

Staff took the time to research options, gave timeframes and didn't rush any decisions. They were also quite friendly.

Quick service

Very good bike technicians,great staff,and superb turn around on service

Efficient professional I liked the music in the store Clean environment

Jason was very helpful and knowledgeable.

The had what I needed and good advice to go with it.

Staff was very helpful in picking out a bike and recommended accessories.

Very fast seal overhaul on my son's front fork during the race season.

Thanks.

I cannot say enough about Tyson and his going the extra mile to take care of a customer. Last year I purchased a new Trek from the Eagan store. The bike had an issue with the seat stem dropping unexpectedly and when it did, the adjustment screw was no longer accessible. The Eagan store tried multiple times with multiple factory fixes but it continued. Finally, Tyson was able to have Trek send a new frame which has a different style of seat post adjustment system. Tyson then disassembled the previous bike in order to rebuild the new bike from the ground up. He went way above and beyond to take care of my needs.

All manufacturers have issues from time to time but it’s how you take care of the customer that really matters. Tyson and FreeWheel in Eagan, thank you for all of your great work!!

Fast, helpful service

Very friendly service