Customer Testimonials

Efficient professional I liked the music in the store Clean environment

Jason was very helpful and knowledgeable.

The had what I needed and good advice to go with it.

Staff was very helpful in picking out a bike and recommended accessories.

Very fast seal overhaul on my son's front fork during the race season.

Thanks.

I cannot say enough about Tyson and his going the extra mile to take care of a customer. Last year I purchased a new Trek from the Eagan store. The bike had an issue with the seat stem dropping unexpectedly and when it did, the adjustment screw was no longer accessible. The Eagan store tried multiple times with multiple factory fixes but it continued. Finally, Tyson was able to have Trek send a new frame which has a different style of seat post adjustment system. Tyson then disassembled the previous bike in order to rebuild the new bike from the ground up. He went way above and beyond to take care of my needs.

All manufacturers have issues from time to time but it’s how you take care of the customer that really matters. Tyson and FreeWheel in Eagan, thank you for all of your great work!!

Fast, helpful service

Very friendly service

Spoke to employee on phone. Very helpful.

Great customer service. Knowledgeable staff. Great bikes.

Always appreciate that the staff ride themselves and are very knowledgeable about the products they sell.

Good inventory of bikes

Helpful staff. Very knowledgeable

Great selection of products - well priced - great customer service.

great quality, professional staff, very helpful

Very fast, thorough service. Quickly back on the trails and bike working as smooth as ever. Thank you.

The store had the bikes I wanted to try; Jason was very helpful; the large, empty parking lot in the back (Eagan location) was perfect for test rides; and installation of accessories was speedy.

Came in having no knowledge of bikes or what I need. I was walked through the whole process and taught different parts of the bike as well as some of the bike lingo. Never tried to sell me anything I didn't need and helped set up my whole bike experience! Excited to get put there!

Friendly, knowledgeable staff.

Efficient bike maintenance service

The sales rep was fabulous - patiently answered all my questions while sharing his excitement for the equipment and sport in general. He even stayed late to make sure the bike was set up perfectly for me and pointed out extra things I would not have thought of. Top notch service!

Awesome staff. They go above and beyond. I bought my trek and they service it. Sales and shop all amazing people

Helpful service!

The staff at the Eagan, MN location are fantastic and are the reason why I walked away with a new bike on the spot without researching further.

Very patient sales rep who let my daughter repeatedly try 2 bikes over and over to make her best decision!

Nice staff. Knowledgeable and not up selling, but listen to needs of customer.

We bought a bike rack to transport our bikes on the car. The associate was very helpful and did not pressure us to buy. We were ahppy with our purchase. He also helped us determine whether we needed a recall on one of our bikes.

We've had very good experiences at Freewheel. I like that they offer free checkups of a bike after purchase.

Really appreciate the effort of Tyler in service to fix my bike so I didn’t have to wait for a new frame from the manufacturer.

you have a variety of high quality products and there is always someone that offers to help and isn't "pushy". Also, you treat people with respect.

Advice from experienced cyclists.