Customer Testimonials

I recently returned to Freewheel Bike to have them fix a broken spoke on a relatively new wheel. I had had similar problems before on the previous wheel and I told them how disappointed I was in the quality of the Trek bike I had. They listened and then said they would look into it.
I had a call back that same afternoon that my bike was fixed & ready to pick up. Same day service is almost unheard of anymore!
When I picked up the bike, I was told there was no charge for this.
Great bike service & dealer!! Highly recommended!!

Very knowledgeable and really take the time and work with you and listen to your needs. Customer service is top notch!!

They did their best to tell me what the issue was. When more information was available they called, and they did the best solution for me and did it quickly. Love you guys

Staff took the time to research options, gave timeframes and didn't rush any decisions. They were also quite friendly.

Quick service

Very good bike technicians,great staff,and superb turn around on service

Efficient professional I liked the music in the store Clean environment

Jason was very helpful and knowledgeable.

The had what I needed and good advice to go with it.

Staff was very helpful in picking out a bike and recommended accessories.

Very fast seal overhaul on my son's front fork during the race season.

Thanks.

I cannot say enough about Tyson and his going the extra mile to take care of a customer. Last year I purchased a new Trek from the Eagan store. The bike had an issue with the seat stem dropping unexpectedly and when it did, the adjustment screw was no longer accessible. The Eagan store tried multiple times with multiple factory fixes but it continued. Finally, Tyson was able to have Trek send a new frame which has a different style of seat post adjustment system. Tyson then disassembled the previous bike in order to rebuild the new bike from the ground up. He went way above and beyond to take care of my needs.

All manufacturers have issues from time to time but it’s how you take care of the customer that really matters. Tyson and FreeWheel in Eagan, thank you for all of your great work!!

Fast, helpful service

Very friendly service

Spoke to employee on phone. Very helpful.

Great customer service. Knowledgeable staff. Great bikes.

Always appreciate that the staff ride themselves and are very knowledgeable about the products they sell.

Good inventory of bikes

Helpful staff. Very knowledgeable

Great selection of products - well priced - great customer service.

great quality, professional staff, very helpful

Very fast, thorough service. Quickly back on the trails and bike working as smooth as ever. Thank you.

The store had the bikes I wanted to try; Jason was very helpful; the large, empty parking lot in the back (Eagan location) was perfect for test rides; and installation of accessories was speedy.

Came in having no knowledge of bikes or what I need. I was walked through the whole process and taught different parts of the bike as well as some of the bike lingo. Never tried to sell me anything I didn't need and helped set up my whole bike experience! Excited to get put there!

Friendly, knowledgeable staff.

Efficient bike maintenance service

The sales rep was fabulous - patiently answered all my questions while sharing his excitement for the equipment and sport in general. He even stayed late to make sure the bike was set up perfectly for me and pointed out extra things I would not have thought of. Top notch service!

Awesome staff. They go above and beyond. I bought my trek and they service it. Sales and shop all amazing people

Helpful service!

The staff at the Eagan, MN location are fantastic and are the reason why I walked away with a new bike on the spot without researching further.