Customer Testimonials

The products available at the store are top quality and the sales staff is friendly and knowledgeable.

Chris, the manager at the Bloomington store, was the primary reason that we bought our Terra Trike Evo from Freewheel. VERY knowledgeable and experienced. Listens well. Tolerant and patient. Not high pressure at all.

The EVO is at the right price point. We could easily have spent another $2000 on a comparable trike from a different manufacturer, and we wouldn't have liked it as well as the EVO. For example, we don't like the bar end shifters that other manufacturers use on their trikes. (one shifter on an e-bike). Other brands are using bar end shifters to in order to get a wider gear range with less power. The EVO is more power with a narrower gear range with more power.

Really like the competent thorough service and the friendliness of the entire staff. (Just wish it wasn’t so expensive…. $675 for my 2 year old bike tune-up. I guess I wore a lot of things out)

New to town -first time visiting Freewheel Bloomington. Chris was very friendly and helpful. I’m looking forward to being a regular customer!

Great customer service

Friendly and fast response with the website chat function. Equally positive experience with both employees i spoke with at the Bloomington store when i came in to purchase a tool i needed.

Took my bike in for a tune-up. Hans did the inspection and explained everything they would do and why it was needed.
Bike was ready when promised, and the cost was less than the estimate.
When I picked it up I was helped with the selection of a new helmet.
They offered to take my bike out to my car, but that wasn't necessary.
Everyone was knowledgeable and helpful.

Just the best!

Friendly, knowledgeable, and speedy.

VERY ACCOMODATING IN HOLDING ITEM AT STORE UNTIL A CONVENIENT PICKUP TIME.

T-bone was awesome! Took good care of me. Tyson from Eagan recommended me to go there so I could get my carbon water bottle cages. Freewheel is an awesome place!

Chris is always great to work with. Great wealth of knowledge about trikes.

The sales rep "Hans Meyer" was very knowledgeable of all bikes and accessories. Made the process painless and easy. The entire staff was friendly. The store is well laid out and easy to find the bike we wanted.

Knowledgeable repair staff. Especially Mike. Took great care of my trike at a reasonable price!

Love everything about the store.

Great advice on what to buy. Product in stock. Fair price.

Knowledge of products.

Customer service and staff friendliness

I do like the bike brands. Also, the Bloomington staff is very helpful. The have helped me resolved several issues and getting parts for all of my bikes including ones purchased elsewhere. One of the reasons I chose to purchase my new bike at Freewheel.

I test rode a bike - Trek-Verve+3 a couple times (plus one other bike). The employees worked with me to get the exact fit I needed and made adjustments. They held the bike for me as I was deciding on different things. When I said I needed a bunch of accessories and helmet, they were right there pulling things off shelves and telling me options. So not only does Freewheel have great products, it has terrific, helpful personnel.

I hadn't ridden a bike for many years. Freewheel gave me back my bike riding life!

Sandy

Your staff was so patient with my grand daughter who couldn’t make a decision. She finally decided on the bike and is thrilled. It was all about the accessories . We have bought 3 bikes from you and would definitely buy from you again.

Knowledgeable staff

Friendly staff. Took time to help me and resolve my issue immediately.

Great service

Great customer service!

There is a great selection of bikes and accessories. I recently purchased a new bike there with some accessories and the staff have all been very helpful as I customized the bike to fit me physically and practically.

Kevin was extremely helpful and knowledgeable in helping me to choose some cycling shoes and new pedals. He was very detailed in explaining how the clips worked and why he thought it would be a good choice for what I needed. Kevin also gave me some great pointers and suggestions for my future cycling interests as I’m also researching and looking into a new bike in the future. I trusted his advice and opinion and will definitely be going back to this location.

The guy who helped me was very knowledgeable about the tool I bought

Knowledgeable and friendly staff. Lots of variety but disappointing that there aren’t more women and BIPoC folks working for FW.

Friendly and prompt service