Jiffy Lube
No Address
Baltimore
MD 21136
United States

Average rating: 9.1 out of 10 based on 2156 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 2, 2025 — Rated 10 out of 10 by P.S. Jiffy Lube of Pikesville
What did you like about your recent visit?

The staff was very polite and speedy with services.

Report a concern   January 2, 2025 — Rated 10 out of 10 by T.C. Jiffy Lube of Severn
What did you like about your recent visit?

Excellent customer service.

Report a concern   January 2, 2025 — Rated 10 out of 10 by D.H. Jiffy Lube of Owings Mills
What did you like about your recent visit?

Wow... the guys were super friendly

Report a concern   January 2, 2025 — Rated 10 out of 10 by W.L. Jiffy Lube of Annapolis
What did you like about your recent visit?

Efficiency

Report a concern   January 2, 2025 — Rated 0 out of 10 by R.J. Jiffy Lube of Beltsville
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

They didn't put the the sticker for the next services

Report a concern   January 2, 2025 — Rated 10 out of 10 by C.J. Oxon Hill Jiffy Lube
What did you like about your recent visit?

Quick and professional

Report a concern   January 2, 2025 — Rated 10 out of 10 by J.W. Jiffy Lube of Annapolis
What did you like about your recent visit?

Professional service, friendly helpful staff.

Report a concern   January 2, 2025 — Rated 0 out of 10 by C.J. Oxon Hill Jiffy Lube
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

NO!! I would never go there again In my live I might go to another station but not that one I have been going there all time some of the issues they put engine treatment with I never asked for they me paid for it the price they told me before charging the oil is not I paid etc

Report a concern   January 2, 2025 — Rated 10 out of 10 by L.W. Jiffy Lube of Owings Mills
What did you like about your recent visit?

Very professional

Report a concern   January 1, 2025 — Rated 10 out of 10 by A.S. Jiffy Lube of Severn
What did you like about your recent visit?

Very quick, in and out for a fluids topping off.

Report a concern   January 1, 2025 — Rated 10 out of 10 by S.L. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very professional and excellent service!

Report a concern   January 1, 2025 — Rated 10 out of 10 by E.S. Jiffy Lube of Millersville
What did you like about your recent visit?

Service was quick and friendly

Report a concern   January 1, 2025 — Rated 10 out of 10 by D.D. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

The short girl with the pony tail helped me out a lot and displayed excellent customer service

Report a concern   January 1, 2025 — Rated 10 out of 10 by W.T. Jiffy Lube of Beltsville
What did you like about your recent visit?

Fast service. Nice employees.

Report a concern   January 1, 2025 — Rated 8 out of 10 by W.P. Jiffy Lube of Crofton
What could we do to improve?

Price

Report a concern   January 1, 2025 — Rated 8 out of 10 by B.K. Jiffy Lube of Pikesville
What could we do to improve?

I am impressed with how they show and explain what work is needed and why instead of just simply telling you what they're going to do. It makes someone with little mechanical knowledge feel reassured that they aren't being taken advantage of. The staff is also really nice. Only slight negative is that the waiting room can get a bit crowded.

Report a concern   January 1, 2025 — Rated 10 out of 10 by L.T. Jiffy Lube of Beltsville
What did you like about your recent visit?

They were very busy when I arrived, probably 6 cars in front of mine. I asked how long they estimated an oil change to take and they said 20 minutes and we’re done in about 15! The entire stafff was very nice and efficient

Report a concern   January 1, 2025 — Rated 10 out of 10 by N.J. Jiffy Lube of Annapolis
What did you like about your recent visit?

Very friendly and knowledgeable

Report a concern   January 1, 2025 — Rated 9 out of 10 by C.F. Jiffy Lube of Johnstown
What did you like about your recent visit?

They were close to closing time, and did not hesitate to get me in and taken care of.

Report a concern   January 1, 2025 — Rated 2 out of 10 by A.D. Jiffy Lube of Beltsville
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

I was so disappointed by the customer service rendered to me ..I can point finger to the said manager who had unprofessional attitude I never thought will happen in that place since I started getting service there in 2007 to date… there was a manager named James there .. he was awesome, amazing man
I start missing him … I’m sure there are many like me
I hope such behavior will not happen again otherwise it’s the end of my visit in that place
Happy new year
Very best to all

Report a concern   January 1, 2025 — Rated 10 out of 10 by T.R. Jiffy Lube of Pasadena
What did you like about your recent visit?

Service was fast and you didn’t try to sell me something I didn’t want.

Report a concern   January 1, 2025 — Rated 6 out of 10 by H.M. Jiffy Lube of Laurel
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

I thought the service was slow. I had a $15.00 coupon that expired on the 31st and when I first presented it, I was told that the coupon was expired. After I inquired why it expired, a different individual accepted the coupon. My general impression is there is more interest in trying to find problems with the cars, that changing oil.

Report a concern   January 1, 2025 — Rated 8 out of 10 by J.B. Jiffy Lube of Johnstown
What could we do to improve?

Cheaper prices on other services

Report a concern   January 1, 2025 — Rated 10 out of 10 by L.B. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Very friendly staff. Efficient. The wait was not long.

Report a concern   January 1, 2025 — Rated 10 out of 10 by J.E. Jiffy Lube of Pikesville
What did you like about your recent visit?

Professional and courteous crew

Report a concern   January 1, 2025 — Rated 2 out of 10 by L.G. Jiffy Lube of Annapolis
How did we disappoint you and what can we do to make things right? Please indicate if you would like a phone or email follow-up?

The old man who rung me up was extremely rude to me for no reason. According to my receipt his name is William. I know for a fact he wouldn’t have said what he said to me if I was a man. But he spoke to me in the tone because I’m a young woman. Everyone else I encountered was nice, but I wouldn’t send anyone here by chance they’d have to speak with William. 0 stars for the old man with an attitude. I won’t be coming here anymore. You may email me if you’d like if you have any questions.

Report a concern   January 1, 2025 — Rated 10 out of 10 by I.S. Jiffy Lube of Annapolis
What did you like about your recent visit?

He was greet

Report a concern   December 31, 2024 — Rated 9 out of 10 by J.B. Jiffy Lube of Johnstown
What did you like about your recent visit?

Quick service very good pricing

Report a concern   December 31, 2024 — Rated 10 out of 10 by J.M. Oxon Hill Jiffy Lube
What did you like about your recent visit?

Very quick service and professional team.

Report a concern   December 31, 2024 — Rated 10 out of 10 by N.T. Jiffy Lube of Laurel
What did you like about your recent visit?

Their service was very good


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