based on 7090 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendliest people!
Services
The staff were very nice gentlemen.
Everyone was pleasant and I put my trust in you to take care of my car.
After an initial pricing error, likely due to lack of communication on both sides, the issue was quickly addressed in a satisfactory way. In general, you shouldn’t judge people by the problem, but rather by what happens next to resolve it. Nobody is perfect but the team made great steps to make everything right. Thx!
Quick, thorough, friendly
Everything!
Friendly staff &
I don’t care for the upsell. I came in primarily for an oil change because the dealer couldn’t get me in, and you were convenient. I didn’t expect them to start to take apart my engine and cabin air filters to try to sell me filters. They also tried to sell me a brake job which I didn’t want now. I don’t mean to be unfriendly or discourteous, but I really only want to get the oil and filter changed and fluids topped off, unless I ask when I come in. Also, pricing isn’t posted online or in your store and I felt like it was Let’s Make a Deal.
The cost was way more than listed on the website. Perhaps they automatically gave me the most expensive service, but that’s not what I would have chosen. Web site said $30-$70 for an oil change. My bill was over $100. I understand full synthetic is more expensive, but that’s higher than dealership prices. I’ll be a more aware consumer going forward.
The staff greeted me promptly. They took care of my car in a timely manner and communicated everything to me clearly.
Great service, great people.
Communication and effort make for satisfied customer.
Very professional and fast
Email follow up the only issue I have is that they overfilled my oil I knew as soon as I drove away took it home to check and the whole dipstick was covered in oil i had to drain it and put in the recommended amount of oil it was over a couple quartz and the fact I spent $161 it shouldn't happen I really didn't wanna do it myself I'm a busy person but I guess I need to do it from now on
The gentlemen that helped me during my visit were courteous and kind. Great service!
Good Sevice
Quick, easy and nice
Friendly, knowledgeable and professional.
Ez. Quick. Nice folks. Hey, how about coupons for longtime customers???!
Also less lousy coffee wouldn’t be bad
But a coupon could be niiiice!
I was in and out quickly, the staff were friendly and courteous, answered my questions; I didn't feel pressured to partake in services I didn't specifically come in for
Fast friendly service
They took care of me while I waited across the street at Reters with a nice Strawberries and Blackened Salmon salad. My car was finished and my AC worked just like when I bought it back in 2006. HONDA CIVIC HYBRID. It just wasn't cooling anymore and now it's great.
The guys at Reisterstown Jiffy Lube are really super great. I get my tires filled from them time to time and even my Harley Davidson Superglide Custom Anniversary Model.
Great service, great prices, great guys!
As usual, excellent personal attention. Rapid service
Everything. Great customer service.
The visit was very good. I found your lead tech very professional, not trying to oversell but laying out the identified needs was very helpful
Had oil change And tires rotated was told it would be discounted from 253.00 to 239.00 but was charged the 253.00 when I left there was a light linking on my car when I asked one of the guys came out and touched a button the light stopped blinking but today when I got into my car the light is still blinking and telling me to reset the tire sensor HELP
Name removed
Everyone was very informative and I was in and out in no time
no waiting in line. everyone was working to move us in and out.
The waiting area was wonky, it wasn't clear where I should go when I first drove in, and the computer system was down for a bit. It didn't affect my time, but didn't make me nervous since everyone was aware of it.