based on 5047 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Time
Prompt, knowledgeable and professional
the service person left black smears all over my leather seats in the front and back. went in for an oil change.
Even though we moved about ten miles away, I have been going to the same Jiffy Lube in Beltsville for over 40 years. They have always shown a consistent level of respect for me and concern for the continued well-being of my vehicles.
Friendly people, good explanations, fast service.
The assessment of the staff of what my vehicle needed and the quick turnaround time
I appreciate the professionalism and courtesy.
Staff is friendly and informative
It was fast!
Wrong oil was out in my car causing me the need to return and have it corrected! How this happened I am not sure as it clearly says use 5W-20 oil only not 0w-20! Service cashier was very pushy and seemed to not even care. I am waiting for a day to return and hopefully he is not there! I will be requesting to soeak with a manager about this.
All the agents were very polite and knowledgeable. Got my car taken care of very quickly. Many thanks!
They forgot to reset my change oil meter
And when I went to change my cabin filter, they didn’t put the insulation back in place just left it hanging
Quick, friendly, no big upsell push
Very friendly and knowledgeable.
Poor customer service
Fast and reliable service
As usual,, very through and complete service. What else can one say?
Great service and the friendly staff! I was in and out in under 15 minutes.
Staff was very helpful and professional.
The service ppl and quickness of service
Quick and Easy.
Everyone was very professional and showed personal interest for my vehicle!
So this location was understaffed at the time of my arrival but the customer service representative that helped me was able to let me know that i am a priorty and i would be taken care of!! He didn’t let me down because i was in and it off there within 30 mins. I can’t remember his name but i went in tuesday at 330 July 15th !! I hope my guy gets his recognition
Everyone is so nice. Foil is awesome!
Troy did a great job in attending to me. I like his professionalism. He ‘s indeed a great guy 👍
Techs are professional & polite. No worker stands around looking lazy, They listen to the customers issues. Their appearance is neat and clean as well as the area itself. I like the coffee too.
very professional and fast
Air filters were outrageously expensive. Pushing overpriced add-ons is why JL is not my first choice.
Staff is always professional and courteous
Staff was informative and efficient. Tech knowledgeable and professional. Finished in 1.5 hours. Repair was successful.