What our customers think of us!

Fast friendly service with a smile!! Very thorough and detailed!! But they did leave my windows streaky!! And the engine cover off, had 2 return!!

I have been bringing my car to the Jiffy Lube in Laurel for years, and I expect that I will continue.
When I checked in, I was told that it would take about a half an hour. I hadn't made an appointment, so I thought this was pretty good. There certainly hadn't been cars waiting in front of me when I arrived.
I was in the waiting room for about an hour and I watched as other customers came and went. I could see through the window when my car was in the bay (right away) and when it wasn't (the latter half of my wait). I do not know if more work was being done while I couldn't see, but I would have appreciated some updates on why things were taking longer than first estimated.
I understand if customers who had made appointments got priority. I know that it is possible that more work was being done where I couldn't see. I just would have liked some updates on progress.
I do not need a follow-up.

The communication from the techs.

My signature oil change I recently had done was awesome as usual. I will continue to come to get my oil changes there. They never disappoint.

The fact that the staff acctually Listens to customer.

The Customer Service I received from Sean was outstanding - one of the best car maintenance experiences I have ever had.

Very nice people.

Fast and efficient

Always quick and efficient

The overturn of employees

You forgot to put a new sticker in my window.

very kindness

Very friendly, wanted to show air filter that needed replaced.
But should have discounts for returning costumers. Been going there for years. Like 15

Efficient, done right

The guys really took great care of my car and replaced a bolt that was missing on my heat shield... That was above and beyond regular service. As a senior citizen, I appreciated that quick fix more than they knew.

Associate was knowledgeable.

The people there were extremely friendly and helpful. I didn't get the impression that they were just trying to add services to my car that weren't necessary. He alerted us to some current problems that needed addressing and to some future issues we'd be facing in the next oil change or two.

checked in at every stage of the inspection with the status of the vehicle and what service options were recommended

The group or team you have in place st this location are top notch everyone knows what is happening great team.

Fast. People are so nice

Staff is super friendly & do a wonderful job in a quick time!

Quick and efficient

I was told that I needed a new battery, rotors and brake pads. I just replaced both in March and April of this year. Had I not, I probably would have believed them and had them do the work. I took my car to get the battery checked and it is fine. Next, I have to waste more of my time to get my brakes and rotors checked. I go to Jiffy Lube because it is convenient even though expensive, and now I'm spending more time running around in which I really don't have. I will not be going back to Jiffy Lube. I have been a customer for over 30 years and I'm ready to blast you on Social Media.

Every part of my visit, intake to completion. Everything was explained to me. I'm more than satisfied.

From the first time I walked in I was told to have a seat and someone would be with me in a moment. Well, that moment never came. I eventually got up and asked will I be seen ? Then and only then the process took place. After that, I wait an hour - two hours for my vehicle to get done. So, if you don't mind a long wait and don't have to be anywhere you're ok.

Quick. Great service

The staff is amazingly knowledgeable and nice

Great service

Fast service and friendly staff

Staff was very helpful, service done in timely manner