based on 3950 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The guys were normal and didn’t try to upsell me on unnecessary services. All I needed was an oil change and they got the job done quickly. Even with a coupon $70 is expensive for an oil change, which is why I gave my experience a 9.
It was a professional and friendly environment. The technicians got me in and out. We pleased with the total experience?
Very efficient and completed quickly.
It's way to expensive and I never get any coupons emailed to me and I've been going getting my oil changed at jiffy lube for about 20 years
Trustworthy
Super quick, friendly service, clean comfortable waiting room for customers. Thank you
Professionalism
Quick and efficient. Professional personnel.
Friendly and efficient staff
Good customer service, and the wait time was fantastic.
How detailed the mechanics were.
How kind and fast service was really love the time it takes them only 30 min or so with my truck.
Larry is awesome ! Very thorough , detailed & informative . I get work done on my car all the time @ Jiffy Lube & am a very satisfied customer !
Service was quick. Would recommend
It was marked on my receipt that the following items were completed washed windshield, vacuum car, filled tires. These items were not done. I hope the these items were done: tires rotated and oil changed.
Everyone was extremely professional. Work was completed very quickly and I didn’t feel pressure to get additional services when reviewing my vehicle.
The customer service was super nice and they do a good and fast job highly recommend this place
When I was settling my bill, the manager/tech went over what had been done to my car besides an oil change and oil filter change. I was told that the oil levels were good upon arrival and it wasn't dirty, meaning I had no leaks. I asked if the techs had been able to get the dipstick out(a previous visit elsewhere resulted in it being unable to be removed) since the checklist stated all fluids had been checked. I was told that the techs had not mentioned anything about being unable to remove it. Later, when my partner checked, he was unable to remove it. Now, I wonder if my oil was even changed. Or the filter was changed.
The floors were supposed to have been vacuumed but I know they were not as I found half a piece of toast on the floor that I had given my daughter that morning, along with other dirt debris.
I was also told that my lights had been checked and were all good. I know this was not true as my top brake light had been out for several days and was next to be done on my list. However, I got the light bulb but did not have time to change it before I left for the ocean that evening. That cost me a repair ticket from the Cambridge police.
I won't even bother with the rest of the list since I already fail to trust your service center and will not be recommending it, nor will I be coming back. But you can look forward to a negative review on Yelp with these statements and a report to the BBB.
Good service
I was in and out in less than 20 minutes! Staff is helpful, kind, and knowledgeable! No appt. needed is helpful with my crazy schedule!
Quick service. Competent service. Friendly staff. Reasonable prices.
Fast and efficient service!!
Efficient, polite and convenient.
It was quick and the people were nice and friendly.
Excellent customer service & fast turnaround! Thank you!
Got my oil change in a timely fashion.
Fast & professiional
Great people, great service. But your prices are getting to be ridiculous, for fifteen minutes of work.
Clean and efficient
everyone was very nice, definitely coming back