Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8628 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The whole experience was great from check in to checkout. Everyone was very friendly and helpful throughout the procedure.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everything. Matt, Tony. and Paul were fabulous and so personable. I was well taken care of. The ER doctor came in immediately. Answered all my questions.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Wonderful staff!! Very kind and caring, explained everything they were doing before surgery and why they were doing it. Just a great experience

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Every employee I encountered was professional and personable.

Report a concern   January 20, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Professional, competent, compassionate service.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very impressed with the staff. Everyone was so friendly, caring, & attentive.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

All the staff are so professional and friendly

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful facility. Received individual attention. Employees seemed happy, comfortable and knowledgeable, which makes a better customer experience. Waiting area was warm and inviting.

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything was absolutely GREAT!

Report a concern   January 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beautiful facilities. Kept well informed, friendly staff and medical professionals.

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very organized

Report a concern   January 19, 2023 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
How did we disappoint you and what can we do to make things right?

Did not show my xray

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everyone was attentive. I didn't experience any issues outside of trying to get labs... and that was resolved.

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything: the staff is great, keep family informed about status of patient. They thank me for trusting my care to them. Staff that worked on me signed a card for me. Dr Douthit prayed for me with my family.

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of the staff were great!!

Report a concern   January 19, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Efficiency, professionalism, organizational excellence and wonderful, caring staff!

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Helped get me out of pain.

Report a concern   January 19, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

After procedure needs more advise

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great service

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Very friendly staff. Very efficient processes. I had a wonderful experience. Thank you!

Report a concern   January 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Extremely professional, friendly, understanding, caring and human

Report a concern   January 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Great care.

Report a concern   January 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Good "customer service"

Report a concern   January 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was very helpful and each of them knew their job did it to the best of their ability. They were friendly very lighthearted!

Report a concern   January 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Easy, prompt care with imaging on site was appreciated after my injury. Staff is courteous and great at what they do from check-in, assessment, treatment and finally discharge.

Report a concern   January 18, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Everything went well and everyone was very nice and helpful. My appointment was at 9:00. It was 35 minutes before I was taken back and I think it was only because of the fact that I kept asking about it. Once back in the pre-op area, it seemed like it took forever for the doctor to show up. So, only the wait time was bad. Improve that and you have a winner.

Report a concern   January 18, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Free beer

Report a concern   January 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Compassionate, thorough, good communication, patient, a lot of “little things” like warm blankets and long IV hoses and even a personal heater in the recovery room that made the process so much easier/more comfortable. I felt cared for on every level - from competent medical care to compassionate personal care.

Report a concern   January 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

I appreciate getting in and out within an hour~ with labs and all my questions answered! Exceptional staff, from receptionist, nurse & dr!

Report a concern   January 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Extremely professional, friendly and courteous staff members. From the check in process to the date of the surgery, everything was seamless.


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