based on 9450 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everyone cared for me and was so nice
We were admitted late. We had been on the confirmed list since Saturday for Monday with only 1 person in front. The day of check in at 8:30 there were 2 more in front of me and they had moved everyone out an hour. We arrived after the hour delay we still had to wait in the waiting area.The nursing staff was a hit or miss. When admitted our first night nurse had no communication 90% of the time. Instead of assisting me with things I needed such as drinks/ice chips and bathroom trips the nurse told my husband where the snacks were if I wanted anything and how to plug and unplug equipment to use the restroom. The day nurse that relieved her was excellent. I still would not recommend to anyone with my overall experience since it was more negative than positive.
Very professional care. From the moment I arrived to my discharge my family and myself were keep informed of every step in the pre, and post OP procedure. EXCELLENT CARE
Love the caring, professional way the staff has treated me
The staff there is great!! Very friendly & knowledgeable
Thank you
Good bedside manners, clean facility, and proactively provide services for the patient.
Pleasant staff
Very nice staff from start to finish.
I had nothing but amazing service from check in to check out! Everyone was so amazing and I’d like to thank everyone that specifically took care of me!
Friendly staff.
I went into your ER with an emergency and doctor was so rude he did not even take proper notice of my condition . I was sent home and then I could not breath and had to be taken into another ER in Allen where they treated me and did not let me go home till reocoverrd . How could your er let me go home without proper evaluation. Shame on you
The people from checking to the
Day muy buen servicio muy amable todo el personal el doctor que me atendió muy amable muchas Gracias
Nurse Hospitality, proper care and good lactation team
Very kind, professional staff.
Nurses did not pressure me regarding certain medical decisions we made for our newborn.
The friendly & courteous experience all the way around
Great attention
Very attentive to patients and their understanding of the procedure. Laid back and friendly.
Dr Lee who treated me did not feel so professional when it came to caring for me because he was not empathetic to my pain and I did not feel that he paid attention to what I was trying to explain to him, the nursing team was in the most attentive and professional way, they were too attentive and I cannot complain about that area, nurse Dawn and two other people like the RX staff gave me excellent service
Every person we interacted with was absolutely wonderful. The waiting space was beautiful and comfortable. The entire facility was truly outstanding.
Professional, courteous, and caring staff.
The professionalism of care.
The waiting room was clean and the staff was friendly. There was no wait and I was seen right away. The phyiscian was kind as well as the nurses.
By your planned c section strategy
I can’t say enough about our time here. The nurses were absolutely amazing. Lisa and Ana in labor and delivery were the very best. They went above and beyond for us. They truly care about their patients. Highly recommend Baylor, Frisco!
Everyone was friendly and my visit was quick. The place was very clean.
everyone was friendly and the facility was clean.
Fantastic
Everything