Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.0 out of 10 based on 4130 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 15, 2022 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

I did not experience anything to express my opinion. No procedure was done due to the misinformed organization that exist there. I have called numerous times to know how does the procedure works, but to no avail. A day before the procedure, I have called to talk to someone to let me know what to do and what are the requirements. However, despite the fact that I have stayed on telephone for 22 minutes, but sure enough no one answered the phone. I hope and pray that you guys don't charge me for the procedure since, it did not happen.
Thanks
First name removed

Report a concern   December 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Beauregard place, calming atmosphere, very nice personnel.

Report a concern   December 15, 2022 — Rated 1 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I have not been able to get my prescription which I need to take so I can get well faster so I will be able to say my goodbyes to my father who is in icu. I have never had such a hard time getting medication before

Report a concern   December 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

There nicest and compassion towards their patients.

Report a concern   December 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The best staff all around. They took such great care of me as soon as i walked in the door until i checked out. Even house keeping and cafeteria were the nicest people.

Report a concern   December 15, 2022 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

Check on your patients more often.

Report a concern   December 15, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The support staff and medical staff were awesome!! We felt very secure and confident that our medical needs were met

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Was in for an outpatient surgical procedure. Everyone that I had contact with were top notch and friendly.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All the staff and nurses were very kind and had a honestly happy attitude.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone that attended to me, from check in to leaving the hospital were excellent.+ The doctor, nurses, everyone in procedure room, were excellent. I would recommend them to every one.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

All of my team was nice, empathetic and cared about my stay and health. I completely trusted everyone.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was great.

Report a concern   December 14, 2022 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

I did not like few nurses behaviour

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Everything and everyone!

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

I absolutely love Baylor Frisco. I delivered two babies there and now this procedure that I recently had. Always nothing but the best care! I wouldn't want to go anywhere else.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurses and staff were very friendly and made my hospital stay very welcoming.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything

Report a concern   December 14, 2022 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

I was told I had placenta abruption at 6 weeks which is impossible because you can’t get that unless you are 20 weeks plus. I don’t think they ever heard a heartbeat for the baby and sent me home. Two days later I miscarried.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff very caring.

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

My procedure went went well

Report a concern   December 14, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very friendly and good quality service

Report a concern   December 13, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Staff is friendly, efficient and very helpful. Have used several times over the years. Always the same outstanding facility.

Dr.s, nurses and technicians are the best. Caring and confident. You know you are receiving the best care possible.

Report a concern   December 13, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very friendly, helpful and caring staff!!

Report a concern   December 13, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything went very smoothly

Report a concern   December 13, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything went very smooth and everyone was so nice!

Report a concern   December 13, 2022 — Rated 5 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
How did we disappoint you and what can we do to make things right?

First day of my admission nurses cared much. While second and third day seems worse..

Report a concern   December 13, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The people were so sweet

Report a concern   December 13, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Very friendly and so caring.

Report a concern   December 13, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Everyone is so kind, patient, inforamtive. And you don't have to wait forever. We love them!

Report a concern   December 12, 2022 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Smooth & easy - solved my problem quickly & kindly - sending me on my way shortly afterward.


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