based on 8361 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nurse and medical staff were very friendly and helpful.
All the staff were extremely friendly and informative. I felt completely confident in their ability to carry out their duties.
The extra care and attention that every member of your hospital provided to myself and my wife, especially your front desk lobby reception clerk Mr. Yancey. Especially impressed by Mr. Yancey’s level of professionalism.They made us feel important and wanted us to be comfortable during our time there.
Everyone was very friendly and attentive
The staff was very professional. They got me in and out quickly with little waiting.
Everything was done so professionally.
Triage was fast and easy, and the staff was just incredible all the way through.
Clean facility, amazing staff and great food!
Very prompt and professional.
Personal was super and efficient. However the data on my visit DOES NOT on the Baylor Epic. Every sad. Your site I will pass the next time. I did go to Baylor Plano ER the following day
I live in Josephine and BW&S in Frisco was really inconvenient for me. I was told that was where Dr. Hood did his SCS surgery.
I have been to the ER twice and didn’t have to wait at all. Except for my most recent interaction with the ER physician, I have had great experiences.
When I went in for a blood clot on 9/3/23, the doctor was not friendly or reassuring at all.
Other than that, I would recommend this facility.
Everyone was friendly and helpful.
The service , the convenience
One of the best hospitals in area
friendly and helpful staff. Also like the following call after discharge
Very professional and kind.
Did not get offered a ride in wheelchair to car. I had to walk all the way downstairs to front lobby after c-section. Did not get offer shower/tub for babies. Not all the nurses were kind/caring and made me feel like a check box.
Discount, refund, free stay, something to make it right. Had my other child before and was a better experience.
I love the people that directly took care of me. I LOVED every one of them. Each nurse was so incredibly kind, very attentive and as helpful as ever.
Professional, caring and quick
My baby had a fractured leg and my discharged was within 30 hours of my delivery. (C section)
I was not fully recovered and was in trauma because I had uterine rupture.
So overal bad experience
Location, easy to park and enter and easy and fast to check in
The customer experience was excellent from entering the building to exiting the building. Dr. Burleson and his staff are always top notch!
Everyone was friendly and knowledgeable. They listened to me and gave me terrific care.
Everyone was friendly and very understanding of the pain I was in.
No wait. Very friendly
Courteous, professional, and facility is top notch
In and out quickly.
Responsive and high quality providers
Baylor is close to where I live and is very convenient for me. The staff and Doctors are always very nice and informed.