Baylor Scott & White Medical Center - Frisco
5601 Warren Parkway
Frisco
TX 75034
United States

Average rating: 9.7 out of 10 based on 8359 ratings.

What our patients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 23, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Convenient…. Customer Servicr..,, Friendly Staff

Report a concern   September 23, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

I was pleased with all the personnel I came in contact with before and during my stay. All were friendly and professional.
However, the women at the sign in desk is the first person you meet coming into the hospital. While signing me in, she repeatedly yawned and asked me to repeat my answers to her questions. It easy very unprofessional.

Report a concern   September 23, 2023 — Rated 7 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

Better rooms for post op

Report a concern   September 23, 2023 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

The ED physician that saw me misdiagnosed me for a UTI and sent me home with UTI medication even though none of my labs showed I had a UTI. I was seen at another ED and was diagnosed with an ovarian cyst.

Report a concern   September 23, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Best ER service ever received in 58 years. Friendly caring attentive staff
Thank you. I was out of town and made this much easier on me

Report a concern   September 22, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What could we do to improve?

I was waiting to be released or told that it was ok to leave out after the nurse gave me my prescription and told me I was ok but I was left in the room waiting on the other nurse to recheck my blood pressure like she said but she never returned.

Report a concern   September 22, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff very efficient and attentive

Report a concern   September 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Professional friendly and thorough

Report a concern   September 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Clean facilities, friendly and knowledgeable staff

Report a concern   September 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

From Check-in to check-out, we were treated with friendly efficiency. My out-patient experience went off without a hitch. I appreciate the care I got there.

Report a concern   September 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everything from start to the finish . Excellent service and very friendly staff .

Report a concern   September 22, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

The best and most professional ER. I was very sick with covid and they took me right in and got me with a doctor. Thank you for taking care of me. I was very sick and very scared. All staff and nurses were so caring.

Report a concern   September 21, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The staff was all so amazing and helpful!

Report a concern   September 21, 2023 — Rated 0 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
How did we disappoint you and what can we do to make things right?

You guys didn't numb me good I felt all the pain

Report a concern   September 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Everyone was so nice, helpful, & d so i informative about everything. I had complete faith in the team that did my pre op & my procedure!

Report a concern   September 20, 2023 — Rated 9 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly and caring

Report a concern   September 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

Courtesy,
How quickly I was seen.
Penny (RN) and Gail (PA or NP) were wonderful.
The treatment prescribed has been helping me get better

Report a concern   September 20, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Convenient, professional, caring!

Report a concern   September 19, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

everything! it’s always a great experience

Report a concern   September 19, 2023 — Rated 8 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What could we do to improve?

I was released without having passed a bowel movement after a C-section. Felt like I got kicked out so the hospital can have their room back, which put a big minus to the whole experience.

Report a concern   September 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

No long wait time
Friendly staff

Report a concern   September 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Staff(nurses) was really good and were very nice . They were available next min after a call. Also I would like to recognize nursery team they did outstanding job treating my baby.

Report a concern   September 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

The attention to the patient, the friendliness of the staff! The professionalism of all medical staff!

Report a concern   September 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

very friendly registration personnel coupled with friendly and caring staff once I checked in.

Report a concern   September 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Nurse care at labor and delivery. They went above and beyond.

Report a concern   September 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

Great service!

Report a concern   September 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Urgent Care at the Star
What do you like about our services?

I’ve always been taken care of quickly and in a professional manner.

Report a concern   September 18, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Friendly staff

Report a concern   September 17, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco Emergency Room
What do you like about our services?

From the time you enter, you treated with kindness and efficiency. The staff is knowledgeable and always pleasant.Service is considerate and prompt. I have been there several times and have taken friends there for care. All of us are always happy with their care and would never go anywhere else. I thank them

Report a concern   September 17, 2023 — Rated 10 out of 10 by Anonymous Reviewer Baylor Scott & White Medical Center - Frisco
What do you like about our services?

Hospital staff was great, knowledgeable doctors, cleanliness


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