What our patients think of us!

Facility was clean, process was smooth and staff was outstanding.

Very professional. Facilities were very clean.

Everyone was so sweet and loved the food and the little snack room for patients

Nice and clean facility, attentive staff, comfy rooms. Food was good, and I felt safe and taken care of.

I don't believe there's anything that needs improvement. The facilities were great, the staff was exceptionally good. All explanations were clear, concise, and readily available. I'm just not likely to recommend an emergency room. If asked, I will say that Baylor Scott and White Frisco took exceptional care of me. But I wouldn't send someone out of their way to go there.

Wonderful staff! My family and I were so well taken care of during our labor and delivery and postpartum.

Great nurses

I like how everyone you encounter is very friendly, professional and caring!

Everyone was very helpful

I went in for bad chest pain, they ended up saying I have pleurisy, but didn’t know why. Said it could be millions of things but didn’t do blood tests or anything. They just did an EKG and an X-ray and said “we don’t know, here’s a pill. Have a good day” -.-

My experience was awesome. I met so many caring and thoughtful people.
I just cannot say enough good things about how everything turned out.
I would highly recommend this facility.

Make sure that the doctor that is doing a procedure on you gives the right name of the hospital and address on the procedure sheet because Dr Matthew hughes's office just said Baylor medical hospital so we went to Baylor medical hospital but end up being Baylor medical centennial and no one ever said that and there was no address on the sheet so we went to the wrong Hospital but other than that the people were very nice very professional hospital was super clean and they explained everything to the tea thanks for good experience

I had a fast and hospitable experience

I love the staff, everyone I came in contact with was so professional and caring. I feel I got the very best care. Dr Carrasco is simply the best. Thank you for providing me with such excellent care. When you prayed with me and my wife before my surgery it took away all my anxiety.

Thank You
First name removed Fuller

Excellent service by all staff I used on 9-8-23 for outpatient surgery. Super impressed by friendliness, professionalism, and ability of every person.

Baylor Scott&White is a premier medical organization. They have been my medical services provider for the past decade.

Kind and helpful

Professionalism was off the chart

Very friendly and efficient staff, and very well organized processes.

Clean facility, friendly staff

Quick access. Competent, friendly staff.

Friendly, caring

Immediate attention and treatment

Professional manner of all the personal

From check-in to recovery and going home was very pleasant..

Love everything

I felt totally rushed. Surgery started late, not a big deal but post op and recovery went LIGHTNING SPEED. As soon as I was awake I was taken to recovery and then as soon as I got there I was given discharge papers and helped to the restroom. I was not awake nor stable. I was not told anything about my incision other than that I “only have 1” (I was expecting 3). EXCEPT I HAVE 2. Imagine my surprise. Talked to the hospital and they have no record of the second incision but after I described it, they said I have 2. Wow. I don’t even know how to care for my incisions. Is it glue? Stitches? Can I take a bath? I wasn’t told I could/couldn’t have nail polish or to not shave—apparently those are “things” oh and no one weighed me. They asked me my weight. It feels wrong to use someone’s word for their weight when using it to calculate medications and anesthesia. What if I was wrong!? What is going on here???

everyone was very friendly, profesional and helpful

Friendliness of staff and beautiful facility

Personal and professional care by all concerned, from the Dr to the nurses and the front desk receptionist.