based on 4130 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and responsive.
Very professional and organized
Prompt, detailed
Personal attention.
Everyone was so attentive and made me feel comfortable.
Efficient facility. Kind, friendly, knowledgeable staff.
The staff was awesome! The doctors and nurses made me feel very welcome. The energy was very positive and reassuring.
Friendly and professional.
Friendly and efficient
Why do you have elderly patients and pregnant women standing up at the registration desk on the morning of their surgeries?
Why can't the patient sit down?
Who is responsible for this?
I saw a pregnant women standing up for check-in.
Then going through the same process again for the soon-to-be-born child.
Please note that I am elderly and my check-in took so long I had to sit down somewhere.
Another elderly patient was standing up for more than 30 minutes.
Do you have no compassion for the sick and the elderly?
Do you know who your patients are?
Nurses and Doctor were great. The only problem was that was when I was in recovery the nurse couldn’t get the front desk to get my husband. I had to text him from my cell to notify him I was ready for him. Apparently the front desk was busy or something.
Every staff member that we encounter was super nice and very welcoming.
It was an amazing experience with my first baby birth at Baylor's Frisco
Everyone was kind and the facilities were great!
Service, food, care
nurses are awesome. they are very helpful and smiles always and supportive. we should really complement them
Doctors and nurses are great.
From housekeeping to doctors, overall care is top-notch. 6th procedure, 5th stay at Baylor Frisco. Not one negative experience.
Very friendly and small hospital, don't have to park a mile away to enter.
Good but refreshment area was a concern, Its all outdated non-working coffee machines with limited snacks .
- No wait to be called back into an ER Room
- RN was very personable and made me feel extremely comfortable even though I was in alot of pain
- Admitting Staff was extremely helpful and provide exceptional customer service
I was treated by very polite, friendly and professional personnel from the reception desk to the nursing and doctor staff. Everyone seemed to care about my well-being and comfort.
Excellent
excellent doctors, nurses, care team, support staff
This was my second time having a child at the hospital. Everything about my service was wonderful. All my nurse's were amazing to my husband and I as we welcomed a new baby. They were very attentive to my needs before, during and after birth.
I felt well taken care of and nutured
The environment, the service and the staff have satisfactorily met my expectations.
Emily and all of the other staff that helped out with my procedure made the experience as pleasant as it could’ve been
Hire more help! Less wait time. More hospital rooms available.
The attending staff took really good care of me, the communication about the procedure was very clear, and check in process was smooth.