- Phone: 604-559-9944
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Customer Testimonials
Excellent service and attention to detail.
I am very impressed that during the past 2 years over covid you have kept items in stock.
The staff are very helpful’
Bought a trek FX 4 and love it. Joko very knowledgeable and helpful !!!
Very helpful. Answered all my questions and did a great job
I continue to be impressed with the care and attention you give to all the details, big and little, to my bike. I appreciate that you take the time to keep me informed with the reasons for necessary repairs.
My bike is neither new nor high end, yet you do not hesitate to give it the care it requires to be safe and efficient.
I have been coming to West Point on Main for a few years now and will keep going there for bike service! The staff are very kind and helpful, and they really listen to you and customize the experience. The quality of service is excellent and I definitely trust them with my bike. It might be more expensive than other shops, but I think it's worth it!
Friendly, helpful, efficient. Not an online store masquerading as my LBS.
It’s the people I love at Westpoint the most !
I did an online purchase. The product was ready on the same day. It was quick and efficient. Great people. Will come back.
Service was excellent. The technician went over in detail what repairs were made. The service also took the bike and help me place it in the car.
West Point Cycles carry high quality name brand products at competitive prices, and you have inventory when some shops don’t.
Super knowledgeable staff - Andrew in particular was very helpful at check in
Fast yearly maintenance service with a clear description of the anticipated work. Check in process made sure that all my issues were addressed and identified any other areas of note the mechanics should look at. Would complete my yearly service here again next spring.
Friendly and very helpful staff
staff are friendly and helpful
Great deal. Fast service. Worked to find solutions when my order was changed. Andrew was great to work with.
Great service and answered my questions, took time to explain things
Your service is fantastic. Great advice and really helped with all my questions. Super happy to get so much follow up as well.
The responsiveness and the attention to detail.
From check in to pick up, all staff are welcoming, kind, and smart. They answer questions forthrightly with an obvious knowledge base behind them. Estimates are offered, appointment times for service are very accommodating, prices are reasonable, replaced parts are offered for inspection and any after service issues or questions are always handled promptly. Five bikes and plenty of gear from West Point over the past twenty years and I'd never go elsewhere. Thanks Andrew, Noah and Randy for the great service and sound sales advice this week.
I am an avid cyclist and prefer the bontrager line that West Point handles. The staff at West Point Cycles are very knowledgeable, friendly and accommodating. I left the store with exactly what I needed and enjoyed the experience!
Great selection.
Welcoming staff and no pressure . I went to pick up my sons bike and a lovely young man by the name of Noah helped me : i like that he asked if I needed any add ons as I did so I got some lights that will be perfect . Many options to choose from also but I feel I got the ones best for the needs. I would definitely recommend
I like that the service is detailed and that the team is responsive without making the customer feel like they do not know what they are talking about.
Really great service and super helpful staff.
Friendly service! Clean facility and ample parking!
Fast, friendly, helpful service
Incredible customer service and quality products.
Good range of products and good customer service.
Andrew was such a big help with finding a helmet that fits well! I appreciate his patience and his knowledge. thanks again for a great shopping experience!