Customer Testimonials

Kindness and attentiveness of your workers.

Andrew on Main Street is a friendly, helpful, and kind person, an asset to the company. Service was delivered quickly under the current COVID condition without issue.

Friendly helpful staff. Good products.

Service was fantastic, there was a long line outside but it moved pretty fast, when I got in two people looked at my bike, fixed the fender and installed it on the bike, and all without cost. I love my bike and I love you!

you sell good quality. keep record of the work history of maintenanceon the bike

I always find what a need and staff are super friendly and knowledgeable.

Good quality product and excellent customer service, even in spite of Covid19 precautions.

Good customer service
Thanks

I really like to shop for bike components at
Main st. branch. Andrew Ribeiro is very helpful and knowledgeable. One things that I would suggest is that they should answer their phone often for easy communication with their customer.

I walked into 3 bike shops before walking into Westpoint Cycles. There were bikes that I would have happily bought but Andrew just made it easy when I walked in. I would definitely refer a friend.

Andrew helped me to find the perfect bicycle for a beginner. I am ecstatic about my purchase and they even offered me a discount on my helmet and other accessories. I felt that I was able to tell him my experience level and he provided me with the best fit, rather than the most expensive. I appreciate their integrity and will continue to shop with them in the future. Thank you again so much!

Words cannot express my gratitude and appreciation to West Point Cycles at Main Street. They are genuinely the most kind, knowledgable, and patient people I have ever met. I would not be able to trust anyone else with my bikes. They have truly set a high standard for bike shops that I guarantee you will not find anywhere else. Thank you for everything that you do!

Types of bikes offered

We were very happy with the service at the Main Street location. Staff is very caring and take the time to talk to clients. We didn't feel rushed even though there was a line outside. Dylan went far and beyond to understand our needs, adjust our new bikes, and offered to follow up on our request to get car racks, which he did by email the very next day. Keep up with the wonderful job!

Bike was in stock ;)
Quick turnaround
Friendly staff

Found the tool I needed and delivered it in reasonable time. Had another tool I wanted in the store. Great customer service in the store.

Good quality products, good service, knowledgeable staff.

The process of setting up a test ride and then an appointment to buy my bike was very smooth and easy. I appreciated Dylan’s expert knowledge and help selecting the right bike for me, and his patience with picking out all the accessories afterward. He truly provided amazing customer service, and I wish every retail shop employed people like him. I also appreciate how strictly the store is enforcing social distancing rules - it is refreshing to see an establishment taking it seriously.

Nice to see that they took physical distancing seriously at the Main Street location. Online ordered bike that was sized regular for my wife but rep recommended that small would be size when I was there to pick up. They did this over the concern with the immediate sale. She took the time to see if they had one in stock and found one. They took the time to prioritize the construction of it so that I didn't have to return from Coquitlam.

Excellent service! Went beyond the call...

Always excellent service. Definitely listen to the client and are frank with their answers.

Good quality professional service

You provide friendly and efficient service!

Very professional and friendly staff

Easy to order on line and pick up.

So helpful, I always feel valued and appreciated. And the staff is always really knowledgeable.

Very helpful and friendly service. Went above and beyond to help during COVID restrictions.

Friendly staff and great product selection.

Very professional

Accurate estimate, professional service.