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Customer Testimonials
Fiona was great!
They sold me what I need and gave me advice about what kind of bike works for me
Friendly, knowledgeable and helpful staff. Great customer service every step of the way, as it should be when you’re about to drop thousands of dollars on a bike.
Good selection of products.
Easy online ordering, helpful in store staff.
I was served by Randy and Rowan (as well as Joko) and everyone was very friendly and knowledgeable. The communication about the additional elements of the repair was great. Something new was discovered and I was apprised. I'll be back! (And I had a fun 40-km ride with my new setup yesterday!)
on time and very knowledgeable! thank you
everything was good
the westpoint team member managed the barrage of customers very professionally and respectfully. the service was efficient and i felt equally as important as the next customer.
I had a great experience at WPC, Lukas helped me get outfitted, he was very knowledgeable and helpful. I will definitely be back to get more products from WPC. Highly recommend.
Everything.
Randy is awesome - super helpful, not pushy with sales, and seems to genuinely care you enjoy cycling and have the right equipment. Will definitely be back and fully recommend!
Great customer service. Friendly and helpful staff.
Very quick and extremely helpful
Sales and mainly checkout person i dealt with make my first experience a real pleasure.
Knowledgeable staff, great products
The service at West Point Cycles is simply outstanding. As part of a recent purchase of an e-bike, Randy considered all aspects of my bike’s fit and how I would use it, in ways that I would never have thought to consider or request. I considered a buying another brand, but the service at WPC was the deciding factor in my choice.
Very helpful, unhurried advice - even though store was busy on a Saturday afternoon, and no pressure to purchase.
Staff were really helpful and friendly.
Top notch friendly, polite and knowledgeable staff. Excellent customer service which is sorely lacking at so many retail stores.
Service was great. You can buy a bike anywhere, but you can’t get great service anywhere. Very helpful and friendly.
Thank You
I had an excellent experience with your staff member who was helpful, knowledgeable, patient with my questions. Highly recommend
Quick service and price matched the quote. Helpful staff.
Super fast service and good follow up.
Awesome service!
good inventory
Good and efficient service. Polite customer service
Quick, friendly and knowledgeable service from beginning to the end of buying a new bike!
The customer service we have received at West Point has been top notch and consistent across all the staff we interacted with. They are knowledgeable and kind, making sure we have the exact right fit for our ten year olds bike. They always went the extra mile when it came to getting things right, brining in multiple test bikes to try, as well as getting all the accessories installed and the bike adjusted to make sure it was perfect. Even when we had a quick link issue, they replaced the chain and made things right. The service and products from West Point are top notch and I will be happily recommending them to friends and family (we were sent there by family who had a similar great experience!)
Very efficient and friendly!
Very quick, efficient and friendly service to straighten the shift/break handle after I had a fall and replace my handlebar mirror, chain was put back onto. All fixed and I was on my way.