Customer Testimonials

Friendly and super helpful staff!

always enjoy these lovely people!

Your service is five star plus!
I always feel welcomed and no matter how small ( or large) my bike issues are, someone always takes care of me in a timely manner and explains
the problem and the solution!
The follow-up phone call and explanatory invoice are very much appreciated.
Thanks!

Excellent service

Great customer service

very helpful and friendly employees

Friendly Staff & Excellent Service done on my bike, professional and done in a timely fashion

Online service was very efficient and I appreciated the follow up in terms of arranging for pick up of the bicycle I ordered

Whoever I dealt with re my sunglasses purchase was very knowledgeable and helpful.

Very helpful and knowledgeable

Knowledgeable staff, reasonable orices

Our experience purchasing a bike for our daughter at Westpoint couldn’t have gone better, Fiona was excellent at sizing the bike for my daughter and helping her find the one that suited her the best while also keeping it fun and engaging for an 8 year old. She did a great job explaining the bike to her and also making us aware of the various promotions and options that could be added to take advantage of the 15% off with new bike purchase. We now have a very happy birthday girl who has been off on her bike every day since she got it. It’s the reason we keep coming back to WP for all our bike needs.

Excellent customer service

Great service, quality bikes.

Good group. Friendly, knowledgeable and been around a long long time. The shop is well stocked. For items not in stock, they can get quickly from one of their other shops in town.

Awesome, friendly staff and service!

Staff were friendly and helpful both when I dropped my bike off, and picked it up. I appreciated being able to have my bike repaired/adjusted within 48hour compared to 2-3 weeks I was quoted elsewhere.

Dave, Jeff and the team at West Point Cycles west 10th store have always provided excellent customert service and support. Such a pleasure dealing with them all. Thanks everyone!

You're friendly. You sell and service Brompton.

Knowledgeable staff. Helpful to solve issue

Well priced, great customer engagement, and a high level of service!
Friendly staff seemingly always happy to go above and beyond. I’m starting to wonder if they ever have bad days and if they do what’s the secret to their ever happy helpful demeanour.

Good selection, competitive prices, nice people.

I bought a jacket that was on sale and needed it before the 24th, so I opted to do a pick up at Main St. I was so happy to see that Raine was working there as I know them from the West 10th location near my house. As always great service and cycling chats.

I ordered the wrong pannier bags as they were too small for my needs. I checked on your website and you had them in stock at your main street. I went there and the clerk quickly and efficiently helped me return and then purchase the larger ones. He was very knowledgeable and the process was quick and efficient. I was very satisfied.

Andrew went out of his way to find me a tire in time for a trip that I am taking. I trust what your people say and do.

Mark and the West Point team at Main Street are the best. I could sometimes save a few dollars by doing it myself or bringing our bikes somewhere else but the extra expense is worth it.

Amazing staff. Amazing!!

Very helpful, managed to fit me/bike in early and super quick!!!
Thank you!

Timely and professional service

A great local bike shop that offers prompt and professional service. The team at the 2nd and Main store are very knowledgeable and friendly. Definitely a reputable place to shop.