Customer Testimonials

Friendly staff! Good location. Recommend!

Great customer service. Attended to right away, with knowledge and efficiency.
Very pleasant experience.

Friendly and helpful service! Thanks.

Very professional group who definitely know what they’re doing!!

Great service

Outstanding service from a superb staff.

I highly recommend their comprehensive bike maintenance service because they provide:

- Prompt communication on the completion of service;
- Good recommendation of upcoming tubeless tire maintenance workshop;
- Detailed explanation on the different kind of services for the tubeless tires at different times; and
- Courteous and professional technicians.

SO friendly, non-judgemental, personable, educated, and just high quality all around.

The staff

Everything is so good that I have nothing to say

friendly experienced staff.. great service in timely manner

Great customer service, flexible returns, so helpful and good vibes

The sales agent who helped me was fantastic.

Great service.

Everyone I've talked to at West Point is always so kind and considerate when discussing what product is best for me, what services I need, etc. I feel so well taken care of.

Always good sensible advice; no hard sell. The must helpful, knowledgeable staff ever! Especially Fiona.

Very friendly staff who appeared knowledgeable. I like how they explained exactly what they were going to do and what they did.

Well looked after at drop-off and Last name removed-up of a new bike in for its a 1-month tune-up

I've been to many bike shops in my day but this one has by far the best customer service I've ever experienced. I go out of my way to come to this shop.

Always amazing service, quality and confident advice on bike accessories, plenty of additional perks come with buying a nee bike at WPC

attentive smart staff, customer focused

Excellent and timely service provided in tuning my 13 year old bike. Staff very friendly and professional.

Andrew was very congenial and the whole process was smooth. Will do that again, for sure.

I loved that he made it a priority to get the bike back to us quickly! My son was thrilled.

Everyone is super friendly and helpful for people of all knowledge levels about bikes!

Very friendly and thorough

the staff are always so friendly, professional and knowledgeable. I really appreciate how much they communicate about what may need to be done to my bike and what work ended up being done.

staff very friendly and knowledgable

Took my Bike in for a long overdue service. All repairs were explained clearly. Friendly Employees and Prompt Service which I have found to be the case on numerous occasions of shopping at the store.

Excellent service as usual. Thank you for your top notch customer service! Best in the city. I’ve been to lots before I found you guys.