Customer Testimonials

They had lots of options for helmets and bike bells and were able to help when I needed

I’ve never received such incredible service. Thank you so much for getting us sorted for our move. Special shout out to Fiona, Kieran, and Marc for the assistance, creativity, and patience.

Couldn’t recommend this team more!

The West Point team at Main Street location of sales people, service reps and management have communicated perfectly every step of the way with getting my insanely fun Ponto Go e-bike. So much so, that I am so happy and excited to go back to see them all again. Thanks you, guys, for the continuous support and inspiration to ride my bike(s)!

Very helpful staff. Even though you do not carry two things I was looking for the person at the service desk was excellent.

You helped me out quickly when my wheel was stolen

prompt, professional service !

Just love my Trek Dalmone bike. Their service in the store on Main Street is prompt, professional and reliable.

Fiona was very helpful with advice on tires

Exemplary service provided to fix my flat rear tire within half an hour!!!! I was even let inside the store before it opened and was quickly informed via a text message when my bike was ready for pick up. The service team put me ahead of the queue so that I could happily rejoin my cycling group in a very timely manner. I would strongly recommend this bike shop to anyone. They are the best!!!!

Super friendly and helpful folks at the store.

Great personalized service. Plenty of parts, accessories. Could use more clothing options.
Disappointed about the loss of bike fitting service.

The customer service provided by the young man who helped me (Kerikan?) was above and beyond. Knowledgeable, professional and kind. Exceptional.

Staff are very helpful

Great service!

I’m a woman and I find that it can be hard to get my road bike serviced without being condescended to. Marc (?) was fantastic. He did a great job of explaining what was wrong with my bike, explained pros and cons of replacement part options so that I could make an informed decision, and treated me like a person. Estimated turn around time was clearly communicated, and the timeline was met.

Made themselves available when I really needed them.

The West Point Cycles team is very attentive and helpful. Great Staff, great people!

Amazing bike mechanic helped out explaining how to setup/install the wheel I bought.

Staff is very friendly and provide great customer service. Andrew and Mark were great

Excellent customer service from all of the staff. Very welcoming and knowledgeable. I would highly recommend West Point Cycles!

This is the second bike I’ve purchased and the experience was great. Will totally come back for another bike purchase for myself

Friendly, personal service. People who know their stuff, and don’t talk down to casual riders. Sensible advice, no hard sell.

Andrew was exceptional with his service, he went over and beyond to help me.

Friendly knowledgeable sales staff, willing to help make several comparison test rides possible.

Helpful, knowledgeable staff. Price competitive .

The customer service can’t be beat! Staff have a really great attitude and know their stuff.

John is very helpful and experienced. Spent quite some time trying to sort out a problem for me, and came up with some recommendations. Great staff, wee bit pricey tho.

knowledgeable staff.

Very knowledgeable staff. They were able to address questions and find solutions the Trek office could not

Great customer service! Appreciate your help and support in choosing a suitable bike.