Customer Testimonials

I feel beautifully taken care of at West Point Cycle. My bike was ready sooner than I thought it would be, and it feels great to get back on the road with brakes that feel safe and secure.

Great service and knowledgeable staff . I have a road , gravel and triathlon bike and they all go to the Main Street location for service . Wouldn’t consider bringing anywhere else

Thanks for the support!

Salesperson was friendly and helpful

I trust you taking care of my bike and enjoy the friendly service.

Efficient & friendly online pickup

The folks at West Point Cycle Main Street are consistently friendly and helpful, often going above and beyond. This is my go-to bike shop!

Great service, good price, very happy

Excellent service, experienced and friendly staff.

Andrew and Randy are very helpful and patient.

The best bikes and service in the city. Wouldn't go anywhere else! Thanks WP team!

Location is convenient.
Communication is very good.
Workmanship is reliable.

Good customer service

Bought a new bike and received geat customer service! Would recommend them to all my friends and family.

I like that you carry Ortlieb spare parts, and I liked your responsiveness.

Randy was very helpful and knowledgeable whether it was choosing the right tire for my bike or the best helmet.

Bike mechanic Randy was able to make a last minute repair to my bike brake. Service was exceptionally professional and price for this service was quoted to me prior to it being done.

Tune up service was also discussed for my “dinasaur” of a bike which I will definitely return for in the upcoming weeks.

I was very pleased with the level of care, expertise, patience and customer service from all of the folks we interacted with at WPC. Top notch! Thanks for making our bike buying experience pleasant and easy.

The staff

Great service good for even past the 1 year service warranty. Rides like new and learned how to user the App.

YOU GUYS ROCK MY SOCKS OFF!!! I'm truly never going anywhere else. West Point die-hard over here, baby!

Splendid customer service. Marc and team are simply amazing! Bike came from the Complementary 1-year service like brand new! Thank you!

Very fast service at a very good price.

easy to order and easy to pick up

Helpful responsive

I had excellent and quick service for my bike which was unrideable. The technician fixed the problem, took the bike for a test ride, and identified another problem. So he fixed that as well and gave the bike a second test ride. I feel that was great service, and the bike was ready in just a few hours. Thank you Derek!

Everyone is very kind, have fit me in on short notice, do good work on service, and explain the problem and what is needed within being patronizing.

Always great service!

Really helpful staff. Had exactly what I was looking for.

Great service as always. Mechanic gave very detailed notes and was good at letting me know what he was doing.

I love the staff at WestPoint Cycles on Main St. They’re super knowledgeable and friendly and will never upsell you on anything. I’ve been a customer of them for the past 7 years and have always received top notch service :)