- Phone: 604-559-9944
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Customer Testimonials
Sales and mainly checkout person i dealt with make my first experience a real pleasure.
Knowledgeable staff, great products
The service at West Point Cycles is simply outstanding. As part of a recent purchase of an e-bike, Randy considered all aspects of my bike’s fit and how I would use it, in ways that I would never have thought to consider or request. I considered a buying another brand, but the service at WPC was the deciding factor in my choice.
Very helpful, unhurried advice - even though store was busy on a Saturday afternoon, and no pressure to purchase.
Staff were really helpful and friendly.
Top notch friendly, polite and knowledgeable staff. Excellent customer service which is sorely lacking at so many retail stores.
Service was great. You can buy a bike anywhere, but you can’t get great service anywhere. Very helpful and friendly.
Thank You
I had an excellent experience with your staff member who was helpful, knowledgeable, patient with my questions. Highly recommend
Quick service and price matched the quote. Helpful staff.
Super fast service and good follow up.
Awesome service!
good inventory
Good and efficient service. Polite customer service
Quick, friendly and knowledgeable service from beginning to the end of buying a new bike!
The customer service we have received at West Point has been top notch and consistent across all the staff we interacted with. They are knowledgeable and kind, making sure we have the exact right fit for our ten year olds bike. They always went the extra mile when it came to getting things right, brining in multiple test bikes to try, as well as getting all the accessories installed and the bike adjusted to make sure it was perfect. Even when we had a quick link issue, they replaced the chain and made things right. The service and products from West Point are top notch and I will be happily recommending them to friends and family (we were sent there by family who had a similar great experience!)
Very efficient and friendly!
Great customer service
Good quality products and outstanding service by the sellers.
A product I ordered wasn't in stock but the representative helped me with a suggested replacement quickly and easily.
Andrew was fantastic! Knowledgeable, very helpful, and just laidback. My wife and I have both had great experiences and would happily recommend.
Very friendly very nice folks. I bought online bicycle odometer and went to pick it up, they were kind enough to provide information and ensure quality.
Staff provided prompt and custom tailored service that went beyond my expectations
Great service and really happy with the product
Friendly efficient staff.
Jack was super helpful. He greeted me warmly, listened well to my explanation of what I was looking for, and then helped me fine tune until we'd found it. An excellent shopping experience. Thank you!
Very friendly and knowledgable staff
Great service and helpful staff!
Super friendly, very helpful. Knew the product very well. Sold what was needed. Wasn't pushy. Quick with their service. Lovely experience over all.
Andrew was great and very helpful with helmet assistance.
Very quick and extremely helpful