Customer Testimonials

Outstanding service, relaxed atmosphere, knowledgeable staff who are passionate about all types of bikes and all types of riding.

Very impressed with service. Friendly and communicative.

Customer service.

Strong staff. Andrew is a good listener and knowledgeable

I found that the staff was more than helpful and knowledgeable and the fact that the store stocked parts for my older Trek was wonderful. Also the quick action on my warranty issue (failed rear wheel) means that I will be able to take my new Edmonds on a planned bike trip.

It was my first experience at your store and company. There was staff available to help me, the shop was nice and air conditioned. I saw many items I liked. I’ll come back and explore when I have more time.

A+++ customer service. Highly recommend Andrew and his team for any service work.

Helpful and friendly service. Questions answered.

Friendly, knowledgeable and fast service!

One of the better online inventory
. Fast, courteous service. Fair, approachable prices.

I am so impressed that both times I have needed repairs your shop had the items in stock. Both repairs were also done in one or two days which is outstanding service! Many shops quote a week at least which is too long to wait especially in the summer when the weather is good. Thank you for stocking such a variety of parts (XT and XTR) and providing excellent customer service at a fair price!

Service is exceptional! I have visited all your stores and staff is always very friendly. Great experience buying our ebikes

Well informed staff
Very helpful
Andrew at Main Street so accommodating.

This was my first experience with WPC, and everything was perfect. The online purchase was flawless, the price was fair, the waiting time for pickup was reasonable and the item is beyond my expectations. The communication with the store (through email) worked well - the response time was very fast.
At the store, for pickup, the employee was super kind and willing to help.
I’m a new WPC fan!

Absolutely awesome customer service from the first thought of purchasing a bike to the free service alignment a month after purchase. Personable, helpful, and a genuine belief in cycling and the empowering of cyclists. Super
Impressed, and super grateful. Bravo! This is how to run a customer-centric business.

Tim was very helpful. He described our options, gave us what we needed, and sent us on our way. Thanks Tim!

I love that no matter what the ‘issue’(user error or not), they listen and can suggest options. Every service so far has been quick, cost effective and I always learn more from being there. My favorite bike shop!

We got great service and advice. The quality of the bike has, so far, been just what we wanted and are looking forward to many years with the bike.

attentive and effective service

friendly, knowledgeable and helpful staff.

Super friendly people who want to help you resolve the issue. Special kudos to the lady who held the door open for me to get in while my hands were full. It all starts there.

Got a bike for the first time and was bit intimidated by all the options, but the staff were really helpful and made it simple

I had this item bought in April, only tried to install in June found out my order was not compatible and the guys at WPC still allowed me to return. That was awesome!

Fast service for small jobs like brake pads, even without an appointment and on a weekend.

Super fast and friendly

Good friendly service.
Helpful and knowledgeable.

I love the fact that every year my bike turns one year older, I get a $20 coupon. I appreciate the staff at the Main St. location for providing solid recommendations and I always buy my bikes and parts here. Well done!

I like how the staff are always so helpful and nice. As a beginner cyclist I always feel listened to and I never feel dumb asking questions. Every staff encounter I’ve had at West Point has been amazing and I love how quick, understanding and helpful they all are! I will be coming here for all my bike needs! 😊

I also purchased my bike from them last year and I love that they have a discount on accessories for the first 30 days, free 1 month tune up and a free deluxe service!! Such great perks with the purchase of a new bike!

Friendly and knowledgeable staff

Everyone I interacted with from West Point Cycles was super friendly and knowledgeable. Shout out to Zoe for calling to verify some of the parts when she assembled the order. Will definitely be back for my next bike.