Customer Testimonials
Very helpful and knowledgeable.
They were very helpful with servicing the basic components of my wife's e-bike and providing her with advie on it's maintenance and even riding it to get the most life out of the components. She was impressed and plans to bring her bike there for all routine maintenance and problems.
Great service. Your staff is totally awesome.
Quality products and knowledgeable staff.
Staff is very knowledgeable
it took another bike shop three weeks to tell me that they hadn't "had a chance to look at my biike," In a couple of hours West Point had determined the appropriate replacement part. I was notified promptly when the part arrived. I took the bike in and it was ready the next afternoon. Very professional service!
Attentive service.
Efficient service
Excellent service, knowledgeable, responsive, consultative rather than pushy. Email response was sent the same day and great collaboration and atmosphere amongst the staff who are passionate cyclists themselves.
Easy and convenient
Great service and products!
Always friendly and extremely helpful.
very friendly sales rep at location on Main st. He honoured my customer $10 coupon that I had received by email a couple weeks earlier- it was on file. that was really great as it saved some $ on a new tire.
the quote equaled the final bill. The work was finished when I was told it would be finished. All round good work!
Very quality products and knowledgeable staff and ver good service
Good value. Good service. Nice people!
Totally outstanding service from Tom this past weekend. He diagnosed the issue with the brake on my new FX+2 E-bike. Much better than the sales and service from the Second Avenue store. which was abysmal.
Everyone at your shop is incredibly helpful and friendly, going the extra mile to assist and to find a solution that will work for the problem at hand. I have found Andrew and Randy particularly helpful, but I want to reiterate that everyone at your shop is amazing. Thanks for everything!
Attentive, friendly, competent.
Friendly staff and very thorough.
Always appreciate the care and effort your entire service team provide in the back.
Staff was very helpful and friendly. Found the bike shorts I was looking for...
I was welcomed into the store when I arrived. I received help with what I needed and the cashier was very friendly.
Very helpful service team.
Very good customer service. Friendly, helpful, and got my e-bike ready before expected! Even held on to it until I could make arrangements for pickup! I live on vancouver island so it took an extra week. Thanks for being amazing!!
Great service friendly knowledgeable staff
You took the time to answer my questions and fix my bike and kept me knowledgeable of what you were doing I find that very impressive
The guys in the service department are awesome. Professional and knowledgeable! Thanks for looking at my daughters bike and mine right away before closing time!
Staff are always knowledgeable, helpful, and give appropriate advice.thanks Chris for my new helmet after 25 years.
Great service and communication during the process.