Customer Testimonials
Friendly and knowledgeable.
Clear and transparent communication, efficient service.
Excellent service. You have my full trust and confidence that my level be expertly maintained.
Efficient service and prompt feedback on the status of my order.
The very personal feeling that we get from the staff.
I was very pleased with the service department. They were knowledgeable and eager to help.
Randy is helpful, knowledgable and friendly
Their bike service makes it feel brad new! I will be back!
Glad I bought a Trek Domane SL 5 as my first good road bike, and think Bontrager has excellent accessories. West Point staff is always helpful.
Good sale price!
You are a neighborhood business and have a full selection of bikes, accessories and services. Staff is super knowledgeable and friendly
Had the specialty products that I was looking for, friendly and helpful staff, super fast shipping- I had my order the next day!
Good explanations on service request. Professional and experienced knowledge of products requested. Quick turnaround but more expensive than anticipated, even with the Black Friday discount. I am satisfied with the result. I’ll likely be returning as a customer for regular tune-ups. For winter and summer. Is there a pay for 4 get one free sort of loyalty program? Proud to support your business. Might buy a trek bike to either replace my current synapse ride or add to my collection. Any recommendations?
Knowledgeable and friendly staff
Smart, informed, honest, and helpful staff make great products Superior.
Fast service
I'd reached out to West Point about a replacement chainring for my Trek 1120. Both representatives I spoke with were very helpful in terms or ensuring that I had the right part as, well as discussing potential needs around replacing the rear cassette and chain (I already had these parts on hand). Their level of professionalism and helpfulness was excellent.
We have received excellent customer service from Main Street, West 10th and the store in Kerrisdale. Our purchase order was coordinated well between all 3 stores. Bob at Kerridale is kind, knowledgeable and service oriented. There is never the hard sell - they try to help. Bob told me they are trying to be the neighbourhood bike store, and I think they have achieved that goal. I have no hesitation in recommending them to our friends. In fact, I had such a good experience that I am actively promoting them to my friends.
Your team is great with getting the job done and communicating.
Very good service.
Wide variety of selection
Service was good, friendly & honest.
Very helpful and polite staff.
Friendly/Knowledgeable Staff and the service dept excels
-Chris (the Runinn Kerrisdale)
I just had my bike at West Point Cycles for a service. The staff are knowledgeable and professional. My bike rides like new. As someone who rides approximately 20 km every day, I want a place to go when repairs are needed. West Point Cycles is that place. I highly recommend them.
Efficient
Andrew was great he was very knowledgeable and answered all my questions and provided additional information. Highly recommended this store.
The best price in Canada for the parts I needed. Great correspondence and shipped super quick. Thank you!
The Trek bikes have better sizing for children who start riding early (3) than competitor brands. The free one year service for new bikes and discount on accessories is a smart incentive.
Always great service