based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly, professional and knowledgeable.
Knowledgeable staff, interested in what you need, goood selection of bike accessories
Ordered a dropper post for my fat bike. It arrived in less than a week. Item was also properly packaged.
Very friendly and knowledgeable staff!
Really my impression is the shop target is just selling but not focus on customer needs. No body from the shop verified if the bike I purchased was the adequate for me, no body validated if I received rhe bike as satisfaction. Very bad. Also no smiles, evryone looks in angry mood. At the end very disapponted with that shop. Ob second though the score should be 3 rather than 4.
Knowledgeable staff and quick service.
It was the first time that I saw your company on a google search, but it was the only company that was able to provide the parts I was looking for. I wasn't able to speak to anyone when I tried to call, but someone did respond to my email about the parts, how it was getting to me (directly from supplier) and the approximate timeline. I was very impressed with the speed of the delivery! Within a few days!
Seems to be fair prices compared to competitor down the street. Based on a couple of buys for very different items, I no longer compare prices for you guys and just trust it is reasonable.
Good staff I've run into. Store manager incredibly helpful.
Only a hint of bike shop snootiness but maybe one or two times over 3 years for staff (haha). Pretty good for a bike shop!
Check that the new bike is adjusted for the rider before they leave the store
Brent rocks!
Thanks Brent!
Quick turn around for online order, interactive & knowledgeable staff. Fair return policy.
I like that you actually had the bike I was interested in. I was looking for it last year with no success.
I like that you exceeded my expectations and had the bike ready a week before the original delivery date.
Right now I am enjoying riding it in my community.
The staff member who helped us was somewhat responsive when I shared what I was looking for, the customer service could have been better from the outset in terms of attuning to my needs/introducing themselves to us etc. When we met with Brent however, he demonstrated exemplary customer service and I would highly recommend friends and family to Sweet Pete’s to speak with Brent.
Very helpful staff! Good selection of bike accessories.
Helpful staff, I trust their recommendations for products based on years of experience.
Good variety, great sales. More likely to find what I'm looking for here than at other bike shops.
Good variety in stock
Competent and welcoming personnel
No pressure
Staff were knowledgeable, professional and very helpful.
Thank you for everything
Great customer service and helpful staff.
Very knowledgeable and helpful staff.
Delivery is exceptionally slow.
I live one hour north of your store, its been over a week and still not arrived.
Fast shipping!
Inventory and ease of transaction
Sweet Pete’s usually has what I’m looking for and the delivery is seamless. Great selection great service.
Excellent service, helpful staff!
I had excellent service from Brent!
Excellent Service from Adam
Friendly Staff
Feel safe on my bike
The staff really value old/loyal customers especially Mitch.
In stock, good price, easy transaction, friendly local peeps, thanks very very much!
Adam, at the Annex Sweet Pete's, is a wonderful and extremely knowledgable bike person. He calmly answers all my questions and he explains succinctly how bikes work and what needs to be done to keep my bike working well. I trust Adam always to tell me exactly what needs to be done and to always do an exceptional job. I don't know how I would manage without Adam to take care of my bike.