based on 6796 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service. Very knowledgeable staff. Lots of inventory
Very knowledgeable and approachable staff. Great selection of bikes and accessories.
Amazing service on the pick up and drop off bike maintenance. Please keep doing this. We’re older and getting our bikes to you isn’t easy but this was great and we ge to support a business we love.
Quick turnaround to fix a punctured tire and tube! Friendly staff :)
Very timely and friendly help with order change.
Loved the pick up and delivery of the bike for servicing, nice timing and even was able to pay at the door. So great to deal with a local business!
Selection and quick shipping.
Knowledgeable staff and trustworthy service
I felt like I got a lecture for mistreating my bike when the service was explained to me. Overall impression is that you are doing me a favor by working on my bike.
Patient and helpful. They listened to my needs and suggested appropriate fit for bikes and gear.
Brent was great. He knew what I was looking for and proposed 3 suitable solutions. Nothing beats a knowledgeable employee who wants to help a customer.
Listened to and acted on my warranty claim issue, with personable service
Great lineup of bikes and accessories. Some employees are a little bit less passionate than others but overall, this is my #1 LBS.
Sweet place, sweet store, sweet team, sweet atmosphere.
Sick bikes.
.
You reached out and offered me a great service. Thanks everything was perfect.
Great bikes and service!
My bike came with a back flat tire and honestly the customer service wasn’t really the greatest.
Convenient and great prices.
Superb customer service.
Be more friendly. Especially guys who work on bikes
Good pricing, fast delivery
Knowledgeable and eager to help
Great knowledgeable and friendly staff made sure everything was to our needs. Sorry can’t remember all the names, Mitchell was very helpful when we purchased the bikes and Tuvi made sure we got exactly what we needed when we picked up the bikes. Great bike shop and definiTell makes me feel part of the community.
Hard-to-find products, clear communication, fast shipping. A great experience all around!
I ordered a bike tire. When they received it it was deficient so they ordered a new one and let me know about the delay. Very thoughtful and transparent.
Staff is always very helpful and always goes to extra mile to help clients.
They give very useful advice and they are very knowmedgeable
Great product selection, quality service, knowledgeable and friendly staff.
Your employee knew what I was talking about and made sure I had the right parts before ordering on line.
Mechanics were honest about repairing my bike