based on 6729 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always friendly staff and a good assortment of products. The item I bought was on sale which is the main reason I bought it.
A LBS, with a good selection, frequent sales, and friendly service
People are friendly, knowledgeable, and helpful. Prices are reasonable. Thus far Iām happy with the products.
The staff was friendly and helpful
Friendly and knowledgeable staff. Good variety of items.
Quick pickup for online orders. Friendly, helpful in store staff.
First was the great price but the even more great and quick shipping š
Wicked price and crazy fast delivery !!
Your employees are friendly, no non sense, and helpful. I can go in, get what I need and they are easy going about it.
Great service. Friendly staff!
Great customer service. Either they have what I want in stock or are very happy to order it. Top-notch mechanics.
Quick service, no problems š
Taking the mechanics class with Ethan right now and it is 10/10. Highlight of the week. Now you guys need to (a) offer a follow-up class and (b) maybe shoot some video and have that on hand for participants. Oh, and having it weeknight evenings would likely be even better considering the archetype of participants (four dads in my class = weekends are harder).
Very reasonable prices & shipped quickly from Canada
helpful and knowledgable staff
I love that all the staff are so friendly and helpful. We have never been disappointed!
I think that Pete has a special talent in choosing such highly professional staff!
Easy purchase. Quick delivery. Easy website to use
Competitive pricing, good selection, great service, fast shipping
Friendly, knowledgable and great service!
Good stock. Quick and efficient delivery
Every time i bring my bike in for repair i always receive honest and excellent customer service!
Always my go too bike shop even though it's not in my hood but it's still in the hood.
Friendly and helpful staff
Good selection of products
Good sales
Commitment to friendliness and service and professionalism.
Excellent first time experience! The shop is organized, clean, and sharp looking. Product selection is superb. Excellent balance of MTB, Road, and commuter bikes. Quality products over quantity for sure.
Marshall helped me purchase a commuter bike and he was fantastic. He was clear, concise, and knowledgable when presenting the choices I had.
I've purchased bikes around the city and you're definitely in the top 3 in terms of customer experience.
Shops around the city should definitely use your store as a model of running a customer-first business. The fact that you sent out this survey means the owners are serious about improving their business and know what they're doing :) Keep up the great work!
Good variety, decent sales, and the staff has always been a pleasure to chat with
The delivery was really fast.
Very prompt
My partner raves about your service, so I wanted to get some things for him as a gift. I was worried about him seeing them if they were delivered when I wasn't home. John reached out, let me know my options, and everything was delivered quickly and efficiently. Thank you!
Friendly staff. Customer service for me is a high priority.
Went out of their way to ensure great service! Will definitely be buying here again!