based on 6796 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy pickup.
Helpful staff with great communication
Alex was a knowledgeable and enthusiastic salesperson.
Great experience purchasing a bike. Online experience was easy, the store was in touch with me very quickly after I made the online order and pickup was quick and seamless.
Helpful service representative was able to locate product I was looking for.
Fantastic service! No complaints at all.
Quick service and response to questions.
Pick-up was on time. Service was fast. Will definitely go back to Sweet Pete's for service and recommend it to my friends.
Quick delivery of product
Lots of variety for different riding styles
Great customer service, even though I ended cancelling my order; I will not hesitate to shop at Sweet Pete's in the future and will definitely recommend your store to friends and family.
great customer service
Friendly, knowledgeable staff who took the time to explain things and are clearly passionate about biking and committed to offering excellent customer service.
Best shop! Most helpful team :)
Very professional friendly and helpful.
Everything!
Your team is top-notch: skilled, friendly, patient, creative, wise, fun.
Your services are accessible: location, space, hours, payment methods etc.
I appreciated the check-ins, transparency, complete lack of pressure/coercion etc.
As you can tell, I am a happy customer!
I recently moved to the neighbourhood & Sweet Pete's will likely be my forever-bike-shop, as long as I'm in the city.
(P.S. my beloved bike's name is Stan, & it was delightful that multiple staff referred to him by name. Talk about friendly, playful inclusive service! :))
Very helpful and informative clear communication
John provided helpful communication/updates on my order.
The fast shipping and delivery
Friendly service, decent prices, good stock.
The customer service was really good from Marshall he was patient and explained everything to me.
I’ve not been to the store , and honestly a first time online customer. Fantastic selection of products and priced competitively . The order arrived sooner than expected- which is always a plus . Like Frosty … I’ll be back again someday.
The shop has wide selection of good quality bikes and staff are really friendly.
No complaints, other than to say I wasn't informed when the items were shipped out. It seems most companies do this nowadays. A little thing, but it won't stop me from shopping at Sweet Pete's again. Thanks.
Only boo-boo that happened was they kept calling a legacy number that somehow was in their system despite me giving them my new one; that was frustrating because it slowed down my pickup.
Knowledgeable staff, wonderful offers ( tune ups with pick up & delivery), good selection of exceptional quality of bikes/bike hardware.
You had the best selection of items from different brands that I was looking for.
With services, honesty of staff goes a long way. To take a recent example, I like that the mechanic wrote on my receipt an apology for missing a problem before (all under warranty anyway). I like that I can assume reliable information from sales and service, not up-selling or trying to unload product regardless of best-suitability, or trying to inflate a service bill with unnecessary recommendations. There is clarity from the Service dept, so I know what issues are priorities and what are secondary/for later.
Knowledgeable, through, friendly, passionate about bikes
Great prices and amazing service!