based on 6970 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
fast and efficient ordering...got my pants a few days later. Great service
Happy with the parts. Delivery was slower than I had hoped.
Very knowledgeable and thorough service experience.
Great customer service, attention to detail, open communication.
Brent is awesome to work with. He kept me informed throughout the process.
I like the available products and the excellent service. My winter storage bike was returned like new.
Quick, friendly service.
GREAT SERVICE...KNOWLEDGABLE TEAM. PATIENT AND ANSWERED MANY QUESTIONS. GOOD PRICES. NOT PUSHING THE SALE BUT GIVING GREAT ADVICE.
Charged me the wrong amount for a wheel, had to come back to get right price.
Got home to realize was recommended and sold wrong size kickstand, will have to come back to exchange.
In the shop the service is great, but a double blunder like this takes away from the experience.
Friendly knowledgeable service
Best selection, best service, best people.
You're friendly
The bike pick up and drop off is brilliant! Great service, well organized and no hassle whatsoever. Bike comes back tuned up and ready for spring.
Ordered a product that turned out be out of stock.
I was sent an email promptly with an alternative or to cancel the order.
Transaction was completed to my happiness.
Great service,
Thanks
First name removed
both products and services are impeccable.
There is though a slightly inconsistency of $200+ between the price on your web site (Trek bike) and availability in the shop.
First the friendly atmosphere
Second the products and variety
Third the prices are reasonable
And yes I would highly recommend your store.
And I will come visit again.
Excellent service and products!
The staff are super friendly, knowledge-able, and not pushy. Great vibes.
Friendly staff. Good products. Fair prices.
Good range of products, nice display layout and a mix of new and sale goods. Great range of bikes from entry to high end and friendly but not overbearing staff. Premium experience.
excellent work
Shipped very quickly and item was exactly as described.
Excellent service
Fantastic customer service. Highly responsive staff who will cater to your timeline and specific needs.
Great prices and amazing service!
Easy pickup.
Helpful staff with great communication
Alex was a knowledgeable and enthusiastic salesperson.
Great experience purchasing a bike. Online experience was easy, the store was in touch with me very quickly after I made the online order and pickup was quick and seamless.
Helpful service representative was able to locate product I was looking for.
Great friendly service