based on 6727 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I believe Luna was assisting me. They were very thoughtful, knowledgeable and overall helpful when I requested a new bike seat and new handlebars. They were patient and thorough. I would highly recommend their customer service and Pete's as a whole. Thank you.
Knowledgeable, top notch salespeople and service technicians, and friendly too
Knowledgeable staff. My questions were answered professionally and thoughtfully.
Honest, pleasant customer service. Had my flat repaired while I waited. A return customer, the quality of the work is always top notch.
Great service, always!
Service is always fabulous. Everyone is patient, informed and welcoming.
Service is terrific. Everyone in the store is really helpful.
We had such a great experience getting my son's bike! The sales rep was incredibly nice and helpful from the moment we walked in. They took the time to understand what we were looking for and made sure we found a bike that my son truly loved. The whole process was smooth and stress-free. Excellent customer service – we couldn’t be happier with our purchase!
The young UWO engineer who fixed my bike seemed caring and seemed to have a high level of competence on technical aspects. I felt my ride was in good hands. Thank you.
Excellent selection, service and staff.
Specialty rack was in stock. Quickly shipped arrived next day and very well packed!
I loved the experience getting my ebike from
Sweet Pete’s. I had a couple of bikes in mind from looking at inventory online by the time I came in. The person who helped me was very knowledgeable about both bikes, and the trade-offs of each. I also appreciated having the bike delivered to my home.
Like the staff and company know-how
Knowledgable and professional help
I like that you have lots of stock, competitive prices and Max was super helpful
NB: I live in the northwest end of Mississauga, a Sweet Pete's return trip is 1 3/4 - 2 1/2 hours of driving (+gas).
Brought my bike down for a tune-up (noting beforehand that I knew the drivetrain needed work but that I was going to deal with that later). Play (bushing and spacer) at top of rear shock was what I was most interested in having addressed. Received a call not too long after getting and was told too much work had to be done... and it was all or nothing (or buy a new bike), no option to have a portion of the work done ("priniciple, safety concern"). Asked if I could initial/sign something acknowledging the state of certain components? Nope. So, another 2+ hour drive back down to pick up the bike. Purchased 3 bikes here (yes... a while back), have always been happy with the Customer experience (the reason I choose to make the drive). Really, really bad taste in the mouth after this one.
Fast shipping
Very friendly and helpful staff!
Great product offering, cool store vide and very helpful and knowledgeable staff
The staff was knowledgeable, polite, patient and quite helpful. The atmosphere was quite and comfortable. The knee and elbow pads that I bought are working out great.
I was looking for a bike repair stand, and I was happy to see the my LBS had it in stock at a competitive price. Pete's has always been a great place to get stuff, and staff are helpful and nice.
Great communication from the service department
Customer service was excellent. well done!
great team and easy to talk with
Loved how Brent was so helpful with me getting a bike shoes fit and teaching me how to clip in and clip out safely. Thanks!
Friendly, helpful staff.Prepared to order in items not in stock.
Very much appreciated getting the bike dropped back off. And ordering genuine parts. My 5 year old was over the moon to have his bike back and he's even more thrilled he can ride without the brakes catching!
Have already referred you to 3 moms today. Thank you!
First name removed
Wide selection, super helpful staff who replied quickly and anticipated follow up questions. Speedy delivery. Thanks!
Good prices and easy to look for stuff
Helpful on the phone and prompt service and returns