based on 6674 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great customer service
Products I can generally get anywhere. The shop is a pleasure to walk into, always clean and organized. Bike selection is fantastic.
Sales staff has been fantastic and very accomedating; setting up bike and making small adjustments.
We’ve spent around 10k there this spring, and it’s nice to be treated so well.
It was my wife’s first time doing all the research on the bike she wanted and walking in on her own and staff made it a pleasurable and positive experience.
The customer service provided by Mr. B. Robinson went above and beyond. For this very reason I would highly recommend anyone in need of anything bicycle related to deal with Sweet Pete's Bike. However, I have not received the parts I ordered to relay the quality or their fit.
When I dropped my bike off on Sunday, June 8th, I was quoted ~$100 for all the discussed repairs (materials plus service), and was told that my bike would be ready by Wednesday, June 11th at the latest. I was also told that any additional work/repairs would be discussed over the phone before anything was done. Wednesday rolled around and I didn’t hear anything from the store but decided to give a day buffet so called on Thursday and they said that my bike was scheduled for June 22nd. After chatting more they said they would take a look at it ASAP and I received a text message at the end of the day saying it was ready. I was shocked when I picked up my bike that the total came to ~$450 and I hadn’t received a call about any additional work or cost. Part of the reason I left my bike at the store and didn’t attempt some of the repairs myself was that I was pleased with the cost, at least the original cost. Know what I know after the fact, there is no way that I would’ve had everything done that I did. There was also a new rotor put on that added ~$100 to the bill without me being asked. And had I not followed up, the deadline would’ve been missed by over a week. All in all, fairly disappointed and likely will not be come back for future service.
Shawn did a great job with helping me sort my issue. Thanks!
Shorter wait time for tune up appointments.
Helpful on the phone and prompt service and returns
I believe Luna was assisting me. They were very thoughtful, knowledgeable and overall helpful when I requested a new bike seat and new handlebars. They were patient and thorough. I would highly recommend their customer service and Pete's as a whole. Thank you.
Knowledgeable, top notch salespeople and service technicians, and friendly too
Knowledgeable staff. My questions were answered professionally and thoughtfully.
Honest, pleasant customer service. Had my flat repaired while I waited. A return customer, the quality of the work is always top notch.
Great service, always!
Service is always fabulous. Everyone is patient, informed and welcoming.
Service is terrific. Everyone in the store is really helpful.
We had such a great experience getting my son's bike! The sales rep was incredibly nice and helpful from the moment we walked in. They took the time to understand what we were looking for and made sure we found a bike that my son truly loved. The whole process was smooth and stress-free. Excellent customer service – we couldn’t be happier with our purchase!
The young UWO engineer who fixed my bike seemed caring and seemed to have a high level of competence on technical aspects. I felt my ride was in good hands. Thank you.
Excellent selection, service and staff.
Specialty rack was in stock. Quickly shipped arrived next day and very well packed!
I loved the experience getting my ebike from
Sweet Pete’s. I had a couple of bikes in mind from looking at inventory online by the time I came in. The person who helped me was very knowledgeable about both bikes, and the trade-offs of each. I also appreciated having the bike delivered to my home.
Like the staff and company know-how
Knowledgable and professional help
I like that you have lots of stock, competitive prices and Max was super helpful
NB: I live in the northwest end of Mississauga, a Sweet Pete's return trip is 1 3/4 - 2 1/2 hours of driving (+gas).
Brought my bike down for a tune-up (noting beforehand that I knew the drivetrain needed work but that I was going to deal with that later). Play (bushing and spacer) at top of rear shock was what I was most interested in having addressed. Received a call not too long after getting and was told too much work had to be done... and it was all or nothing (or buy a new bike), no option to have a portion of the work done ("priniciple, safety concern"). Asked if I could initial/sign something acknowledging the state of certain components? Nope. So, another 2+ hour drive back down to pick up the bike. Purchased 3 bikes here (yes... a while back), have always been happy with the Customer experience (the reason I choose to make the drive). Really, really bad taste in the mouth after this one.
Fast shipping
Very friendly and helpful staff!
Great product offering, cool store vide and very helpful and knowledgeable staff
The staff was knowledgeable, polite, patient and quite helpful. The atmosphere was quite and comfortable. The knee and elbow pads that I bought are working out great.
I was looking for a bike repair stand, and I was happy to see the my LBS had it in stock at a competitive price. Pete's has always been a great place to get stuff, and staff are helpful and nice.
Great communication from the service department
Carrying Trek bikes with repair parts' inventory and good range of service equipment and accessories