based on 7237 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I went in to pick up some simple, small things for my bike to make my ride smoother, easier. The service was very friendly, helpful and unexpected. They offered to quickly install those items on the spot, which really surprised me. I appreciated it. 10/10
The vibe in the shop was just great. Everyone was super friendly and willing to help.
Very good quality service. The tune ups are very complete. Always have issues with other bike stores.
Great customer service and fast shipping. Would definitely check this place out.
Service staff are very knowledgeable, approachable and great at educating me on bike knowledge.
Sweet Pete's has a great selection of accessories on their website.
Coordinating rentals with Sweet Pete's is a breeze. 10/10 would recommend. Brent is the man!
Friendly staff
Great bike selection and we were fit quickly and accurately. SP’s adjusted our reservation dates in response to changes in weather and our vacation schedule without remark. A great experience.
Knowledgeable staff and very accommodating. Lots of selection.
Friendly staff at the store!
fantastic service and awesome bike rental. have already told my friends to com see you!
Super knowledgeable, helpful, and pleasant office staff and a great product selection. The kids bikes buy-back program is awesome too.
Great selection and super friendly and informative staff.
Even tho I’ve never heard of Sweet Pete’s in my life since I live in Montreal, I happen to find myself surprised of the quality of customer service also because I live in Montreal. The transaction I made didn’t work. I found out the next day via a missed call and voice message explaining clearly and in detail what happened and how to fix it. I also had an email with the information which I replied and got answer within the hour. Honestly, I’m extremely weary of scams and think trice before paying online with companies I do not know yet the quality of service was so good I felt I could trust your company. The professionalism speaks volumes, I would shop with Sweet Pete’s again
Order ready when promised. Items match the description and great service picking up my order in store.
The bicycle salesperson James, was very thorough and professional in his demeanour. Also very knowledgeable regarding cycling and after not riding for 8 years (pretty much a novice) he got me back in the saddle (no pun intended) and comfortable with purchasing the appropriate bicycle for my needs.
Probably one of the best purchases I have made thanks to James for really stepping up and guiding me through this new chapter in my life. Looking forward to shopping there again.
Jordon was amazing. He spent a couple of hours with me selecting the perfect bike and fit. Really appreciate his patience and expertise!
Honest and efficient. Knowledgeable staff.
I find your website works well for buying maintenance items.
The sunglasses that I ordered came as advertised. The price was great and it took no time from ordering to receiving them. I was given a heads up as to when they’d be shipped and then they were at my door.
I have exactly zero complaints whatsoever with my experience.
That said, perhaps my next purchase will be in person as you’re only about 15 blocks from me.
🤣 It was my lazy backside that went the online order and shipping route.
Thank you all Sweet Pete’s Team!!
Cheers
👍👍
The staff are extremely knowledgeable and passionate about the products they sell.
Amazing and helpful staff. Super supportive and helpful with everything.
Arranged to switch out for a larger chainring as part of my buying process. All by phone as I live 2 hours drive away. All in all a good buying experience.
Excellent vustomer service. You didn't hesitate to call me when it looked like the product I ordered might hqve been out of stock, and then you offered discunts on other options that were available.
Really nice service - appreciate the kindness and proactiveness of the team.
Great selection and pleasant service
The staff were super friendly, very informative and able to offer products at all price points
Products are great. But I loved the service. They are amazing. Hand holded me the entire process. Even though this location is far I will be back again here for all cycling needs.
Great kit and the people know bikes