based on 6674 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Super fast online order process, and super friendly at pickup!
Guys were super nice, helpful and knowledgeable. Had the bike I wanted which helped!
Good shop and quick service
Good tires and wheels
I called in with an issue with my rear derailleur, I was told I could pop in and it could be fixed fairly quickly. I arrived and the gentleman let me know it would be quick, I could take a quick look around the store or I could pop out and they'd text me when it was ready. After 80 minutes I returned to the store and my bike was only just being taken into the shop, I was told it would be quick so I waited. After 30 minutes the gentleman said it was more difficult than indexing my gears and it wouldn't be too much longer. 30 minutes later (after the store was closed) I was told that there was a stripped screw and they had to bend the hanger to get the last gear to engage. This was a temporary fix and a new hanger would be required. My two biggest gripes are 1) don't tell people thing will be quick if they won't be quick. If he just said, it'll take a few hours, come back tomorrow, I would have come back tomorrow or dropped my bike off another day. 2) when they discovered that the issue wouldn't be a quick and cheap indexing of the gears, they should have told me what work was required and how long it would take, then I could have made a decision to replace the hanger or get a temporary fix. Instead I was charged for a bandaid fix and will have to go to pay someone else to replace the hanger. I was so frustrated with wasting over 2 hours of my Friday evening that I just paid for the service I didn't ask for and left.
I've been going to Sweet Pete's since 2007 for repairs, advice and to shop for replacement parts tools and maintenance products and have never had a bad experience. The staff has always been friendly and helpful and I'm usually able to find what I'm looking for. I just with that the shop would stock Oury handle bar grips again. That is my only complaint. Also the counter person who took care of my last repair was very helpful.
Better communication. If you say a couple of days, it should be a couple of days and not a month. When I dropped my bike off, had I known that the parts needed to be ordered and that you had been having difficulty getting some parts in, I would have forgone the replacement. But instead I called every couple of days asking for updates that were just guesses.
Had what I was looking for
the service at Sweet Pete's is always professional, personal, and done with a smile.
Good online selection.
The service I had on my bike - wrapping new bar tape - was great. My only comment would be to ask your staff (who are great) to be as realistic as they can about how long service will take.
I called ahead to ask if the mechanics had time to do my service on the spot, and was told they could. When I arrived I was told that wasn’t possible but it would be done in good time. A few hours later, I was told it might still be a while. I only got the text saying my bike was ready 15 minutes before closing.
That’s fine - that’s a reasonable time to take. But I would have wasted a lot less of my own time if I’d been told up front, “We might need until the end of the day.” If in doubt, please give conservative estimates!
Thanks.
Well explained and very prompt. It's always a pleasure to come in. Only your location is a pain. Oh for the annex branch.
Helpful and friendly service I love the Devince I got from you. Thanks for the setup help.
Very helpful in getting the bike part I was looking for.
Always great service and knowledgeable staff. Max is a great guy to deal with…really knows his stuff!
Range and quality
Friendly expertise with wide range of options. Marshall was very helpful with our purchase, including several valuable tips.
You stand behind the products you sell
Efficient and they stand by their work.
Excellent service
Flexible and helpful
Speedy delivery!
Sweet Pete's has been a pleasure to deal with
Great service and quick delivery for an out of stock item !
Ordered the Item and received it quickly :) Thank you
Good range of options available. Helpful service.
Quick shipping! Excellent!
Website clarity regarding what is in stock vs at a 3rd party for shipping purposes.
Seem to have most things I need.
Great selection of bikes in a clean and well organized space, but it is the knowledgeable staff and mechanics that make this a great bike shop. They also do fittings which are well worth the investment.
Very good high quality service for a good price. Been going here for years now and there’s never an issue.