based on 7237 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great people to deal with. Highly recommended. Prices are on point and very helpful.
thx
Love my Yeti SB140!
friendly staff that know their stuff & fair prices.
The tires I bought from you were hard to find your advice was valuable and your communication to notify that the tires arrived was very professional and punctual my son is an avid bike rider and lives at queen and Spadina and has always mentioned your shop I live in Etobicoke I used to ride downtown all the time I’m 76 We have 5 bikes at the moment all well maintained I look forward to interacting with your shop in future thank you
Availability
Very positive communication when it came to questions. I got the product I wanted and love it! Pickup was also very quick and easy.
Patrick was awesome. So helpful.
Great, efficient, helpful
Staff was helpful and friendly. Didn't feel pressured to go outside of our budget.
The service team always go the extra mile to help out a customer! I truly appreciate it.
Better provide professional advise to help customers to chose products fitting their needs. Not just another retailer
I love this store, everyone is really nice and helpful. But, yesterday I was told by 2 staff members (girl with long pink nails, and another staff member with a hat on) that I could return bib shorts that had tags on. After I paid, I noticed a sign that said they are final sale, I then asked and I was informed by a male staff member that they are final sale… but I had already paid thinking I could return them if they didn’t fit.
Also, I was confused about the sale, the girl with the long nails working at the front told me the tag price includes sale and tax, but I am not sure that was true and maybe my items were just not part of the sale (which is fine) it just felt like some employees should double check.
But I do really like this store and workers are all very kind, this was just an odd experience. But I will be back to shop again. Just wanted to bring this experience to the attention of management (:
Was amazing!
Incredible team with incredible service. We are huge fans!! My daughter is so happy with her new bike.
Great range of products.
Canadian!
Friendly and knowledgeable staff.
Cheers!!
Broad selection
Incredible help for first time bike shopping for a 10 year old
Excellent selection of bikes including electric pedal-assist bikes. Great bike servicing, installations and tune ups! Was able to get parts ordered and installed to add seat post suspension and handlebar suspension. Plus their computerized sit bone measuring tool is perfect to find the right sized seat for me.
I contacted them for a bicycle part which they couldn't have but they were very friendly and they were responsive and helped me quite a bit over the phone. I wasn't able to get the products that I was looking for there, but I'm certainly happy about the service
Very helpful staff, knowledgeable and speedy!
Good selection
Excellent service. Quick, helpful, and offered a flexible option that suited my needs perfectly.
I came in for a new bicycle and received excellent service from Patrick.
He set everything up for me, helped me choose a lock, pump and other accessories, then off I rolled.🚴♀️
Good dental bikes and geeat service
I had the best customer service I've had in a long while during my recent visit. Staff were very friendly, approachable and helpful. I was also very glad to have found apparel in plus sizes. Keep it up!
Friendly, helpful and knowledgeable
Everyone that helped me was fantastic! The mechanics were knowledgeable and very approachable. They explained everything in a non-judgemental way (hasn’t always been the case for me at various other bike shops). I also had a bike fitting with Mitch and he was amazing. Incredibly knowledgeable, but also felt very comfortable and casual to talk to. He also created a safe space to talk about any and all bike comfort challenges I was having. Incredible experience all around!
Excellent service!
I like the quality of products, knowledgeable staff, and easy in-store pick ups
Good selection. Helpful staff.
Amazing service!