based on 6970 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly, knowledgeable staff.
everyone was so helpful. Took their time with me and walked me through all my question about getting my first gravel bike
Great service and products!
I love the service at Sweet Pete’s! Best team. Quick response and turn around time. Will continue to shop here.
Brent was super helpful and responsive!
I ordered online. The website was easy to navigate and there was a nice selection of items. I needed a bike helmet and had questions so i emailed the company. The response was quick and gave me the exact information I needed. Shipping was also quicker than I expected. I would definitely recommend Sweet Pete's.
- Outstanding selection
- Knowledgeable customer service representatives
The range of options and the helpfulness of the staff
Very friendly and helpful staff
Attentive staff. You don’t have to wait very long before a staff member asks you if you are being looked after
Great selection and a friendly knowledgeable staff.
great selection, knowledgeable and helpful staff, quality products
You are easy to work with and provide personal service, even with online purchases
Mitch was awesome with the bike fitting – it really made a difference!
while prices are fair for adult bikes, it would be helpful to have a "kid's tuneup" fora bike that is not worth much more than 60$, but kids still deserve to have working brakes!
Great selection, easy to get what is required for my bikes and quick delivery! thanks much
I am new to outdoor biking and the service was amazing to help me with everything from start to finish. They didn’t try to over sell but made sure I had what I needed. Very friendly and helpful and knowledgeable staff.
Brent was very helpful and patient
Amazing customer service and selection of bicycles and accessories. You stock great brands
The customer service is great. Employees take their time listening to you and go out of their way to answer any questions you have .
One employee showed me his own personal bike that I was interested in buying.
The bike was out of stock, but I will be buying it when it appears. Thank you.
Brought my bike in for a tune up. Easy to book an appointment and they explained what was needed. Very friendly staff
Excelent service. I went to pick up by mistake thinking that my order was ready, they went out of their way to get it ready and I was able to take it with me within 10 min. :)
Great price, great product, delivered in one piece. What more can you ask for?
timely, friendly, value for money
super helpful staff
I had an excellent experience at your store. The team took the time to answer all my questions and clearly explained why my bike’s chain was likely damaged. I really appreciated how they showed me how to prevent this from happening again. They also went above and beyond by installing new pedals on my bike.
I would be happy to recommend Sweet Pete’s to my friends. Thank you, and please share my appreciation with your team.
Nice and well informed staff and great products
Overall I'm happy with my purchase, but buying experience can be hit or miss depending on the sales rep. I came in a first time and spoke with a knowledgeable sales rep. I was shown an FX+1 ebike and was told it was special compared to other bikes because of the throttle. Second time, I ended speaking to someone in a purple shirt initially, who did not seem knowledgeable at all. He had no idea about the throttle whatsoever, which I found very frustrating. This was a 3k+ purchase, so not being given accurate information is very problematic. I decided then to speak to another associate, who wqas very knowledgable and helpful. I would advise to make sure that either all associates are equally knowledgeable, or let sales associates redirect clients to more knowledgeable associates when needed. Otherwise purchase seems good so far.
Jordan was very helpful. I was able to test out the bike and bring it home that day! He even advocated to price match a competitor.
I had to come back the next for my rack an wheel locks and he was helpful in selecting them as well. Your mechanic was able to install them quickly and I was on my way.
Thank you to you both!
Great store environment, friendly helpful staff