based on 6674 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The efficiency and care in hospitality. I needed my pedals replaced, and within a couple of minutes they were fixed! I will definitely come back for all my bike needs:)
Lots of items on website but not at the store. Hard to buy items without seeing it in person.
Prices are competitive,
Staff are friendly but not as much product knowledgeable as I would have liked.
The first person I met who took in my bike was kind, easy to chat with and very clear
Likewise, the mechanic, Alex, who serviced my bike was very helpful and gave me options that were easy to understand and flexible based on my price constraints
Overall, service was quick and well done!
good staff, very helpful
Everyone that I’ve dealt with at the shop has been incredibly helpful and non judgmental - something that is very rare in the world of bike shops
Amazing service.
1. You carry Lake cycling shoes with wide sizes.
2. For service, You went out of your way to research to ensure the heel was not too narrow. I appreciated that.
Awesome service and I love the bike that I rented.
Two thumbs up!
The knowledge of the staff.
A great variety of high quality bikes accessories and parts!
Excellent, attentive service and assistance with the replacement part for my bike pump.
In a word- listening. In more words--Professionalism and transparency. I am always informed exactly what the repair is, what is involved with the repair, and the specific options (if there are options) for components, upgrades, or alternatives. The work has always been completed effectively. Sweet Pete's listens to its customers.
FIVE STAR SERVICE,
Great products.
Support our Canadian local bike stores.
Thank you
Good products.
Great service.
Good selection, quick shipping, accurate online inventory
Great store and well stocked,good customer service.
The team were so nice and super helpful. I would definitely recommend
The service was excellent from start to finish, and I rode home a very happy guy on my new bike! Thank you for getting me back on the road!
Great selection. Super fast shipping!
Very friendly staff, and clearly knowledgeable and passionate. I recently had an issue with a new tire install. I brought it in and the issue was resolved quickly, which is a huge score for the service team. Will recommend to others.
Very good products but navigating all that without the knowledgeable, personable and patient staff would have been a nightmare. Excellent customer service!
great store! nice people!
I thought your high performance rental of the yeti asr was very well handled !
Great bike in great condition !
Tune up and communication
Mitch is patient and explain thing well. I learned a few things during bike fit process. After the adjustments made to the bike, I feel more comfortable and confident riding. Great job!
Super professional bike fitting
I just want to thank John Fornasier for his amazing support on my order Phone number removed47-026. He has been very responsive, knowledgeable, and generous. I even got $25 credit when I shop with sweet pete's next time. I was a bit not satisfied about the order been out of stock when website clearly state they were, but not anymore, I am very happy with how Josh handled it! Will recommend my friends to shop at sweet petes should they need some gears. thanks
I like that you're a local shop that's an institution for the neighbourhood. Your staff are knowledgeable and friendly. Most recently your parts/repair team helped me source an obscure 1.5" stem/headset spacer for an old Cannondale that I thought we be a much bigger problem to track down. Couldn't have been nicer or more helpful.
No problems.