based on 6674 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Well organized, reasonably priced! Staff is always very helpful
The service is perfect. Very knowledgeable team of passionate people who help you every step of the way!
prompt, efficient service and friendly staff.
Pete's shop is a great place for bikes. Everyone is super nice and approachable. Pete himself was incredible to work with, he helped me out after my first bike was stolen, empathizing with me and making sure I got a new bike I was happy with and taught me about some better locking and tracking solutions. He went above and beyond and I can't say enough about how grateful I am. Best bike shop ever!
Great products, excellent sales guys and good service.
Great staff. Very friendly and helpful.
Quick, good service, nice people, smooth ride
Poor customer service.
I came to pick my lezyne mount and needed an allen key to install it.
You have a tool box in the middle of the room.
I've parked my bike near it and thought to use an allen key to install the mount quickly. It literally takes 2 mins.
One of your representatives passed by and asked me what am I doing here with confusion and frustration. "No hello, how are you or do you need some help?". I explained that I just have bought a mount and need to quickly install it.
This representative then started telling me how it's not allowed to touch tools and that they may be gone after I touched them.
I would suspect that the representative thought I am about to steal the allen key?!?! I've biked all over Toronto and European countries and never been accused in stealing the $4 allen key...
I politely tell person that he shouldn't be worried and I won't touch his "expensive" tool, and grabbed my own Park Tool Folding Hex Wrench from my bag and installed it.
This is my first and probably last visit to your store considering how you treat an experienced rider in the store. The whole cool vibe about your store on the entrance was destroyed.
This is customer service 101 and was executed extremely poorly.
Now I am not gonna cry a lot about it. In fact, I already forgot about this. It's just your review shows up in my email.
The product is nice and very useful to my nephew.
the services of shop crew is great.
Friendly and attentive people to deal with.
Thumbs up!
Great selection. Fair prices. Great staff
Great service, knowledgeable and attentive.
Friendly on the phone and fast service
Choosing to go with ordering manufacturer parts or choosing good 3rd party parts could have been better handled.
The only place I come to shop for bikes and accessories! The staff is always amazing and helpful
We rented bikes for the Toronto Triathlon Festival. The bikes were really nice and your service was excellent and smooth. Made our weekend easy and hassle free. thanks!
Great knowledgeable and friendly service.
In this case, I rushed to order a bike that was on sale only to realize that it was a commuter bike rather than a mountain bike. I was very happy with how easy it was to cancel the order. We'll definitely be buying a mountain bike from Sweet Pete's.
Best people! Best products!
Everything is priced fairly and you have a wide assortment. But, most of all, your team is excellent, friendly, and knowledgeable.
Very friendly staff... very informative and helpful in making decisions to buy products that were right for me. Not pushy at all. I overall enjoyed the experience of purchasing my bike and accessories through this shop. Thank you!
Your repair team was professional, communicated well and got the job done! There was one hiccup in that a part was inadvertently broken in the shop but the shop took responsibility, informed me, replaced the part at no charge. Although the shop might have lost money on that repair, the value of the way the error was handled bought the shop continued loyalty and this more references I’ll be sending your way.
Staff is friendly and knowledgeable, quality range of cycling products, sometimes you offers kids used bikes.
The staff were engaging, friendly, helpful and service was quick and well done.
The staff are very helpful
The mechanic didn't do a proper assessment of what needed to be replaced from the get go. The part I ordered took one day longer to arrive than expected and they rebooked my time to the back of the line. Your shops initially estimated it taking from 1.5 to 2 weeks. In the end it took 34 days.
I understand the issue is about having too much work to slow down. To me, it's an indication that you probably need more staff to handle the level of work and potentially to pay people well enough to hire and retain highly skilled technicians like the type required to do or repair on my bike (which was originally bought from your shop).
I understand it's hard during the summer rush. A better assessment would have taken 5 to 10 more minutes, and setting my expectations more accurately have helped me an plan for a much larger inconvenience. As is, my experience left me with little trust in your shop.
Products that you carry and have in stock
Best service, bike collection and friendly staff!
prompt and friendly when I called
wide variety of offerings
Efficient and courteous staff.