based on 6791 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Kind and personnalised service, even when buying online, is a rare and precious thing in our day and age! Thank you!
It was easy to book the service on my bike. The people I talked to were helpful, and clearly explained the costs.
friendly staff, great products, convenient location.
This was truly the best customer service I have ever received! I came to purchase a new bike with a few ideas around what I wanted, but had no idea what bike would be a good fit. Marshall was amazing! He spent time getting to know what I am looking for and taught me a lot about what to consider. He provided many options and recommendations. I wanted to take the info back and mull it over, he sent me the information he shared in an email. Appreciate the help and time spent on finding the perfect bike!
Staff! X 3!
I was in three times and experienced 3 different staff and each was superb.
Friendly, helpful staff
Everything. I'm usually there for parts and the parts desk is always well staffed by knowledgeable staff
The people were nice and informative
Quick friendly service would recommend this business to friends
good stuff
This bike shop has a large variety of bikes, each employee is an expert and has a lot of experience as a cyclist. They are polite, courteous and helpful.
Internet search ranking and personal email when order might be delayed.
Thanks for great service!
I spent nearly $4k (a major investment for me) on an e-bike and was given very little in the way of supporting information. No manual provided, suppprting information, direction etc…
I had to phone days later to ask about how work the controls, etc.
Poor customer service
Good service, friendly staff, decent prices
I like that your staff provide answers and do not push the more expensive options if you are interested in a product for functionality. The repair service has always been punctual and only did what was requested without pushing other products or services that were not needed.
Communications lines were available and open.
Very friendly knowledgeable service. Tall Brent was amazing and very helpful.
Solid shop.
The staff
Amazing service!
Helped with an online order error and still made the order happen.
Thanks!
Love Sweet Pete's! The store has lots of great selection, form trainers, to nutrition, to high-end road bikes and the service department has always been super helpful. I have been bringing my bike to Sweet Pete's now for a couple years and it will be the only bike shop I go to as long as I am in Toronto. I always tell peopple how great a shop it is.
Great product selection and incredible customer service which can be hard to come by these days
Your sales man John was extremely nice and helpful. This is the second bike I’ve bought from you. It makes me very happy yo support a local business when the service and care is at your level.
Remarkable staff (Mitch) and great selection
Polite and helpful staff
Great service, super easy to pickup an online order! Knowledgeable staff
Great communication.
very speedy service
You carry a great selection of cycling gear and accessories - 7mesh is the best. And I have gotten to know a few of your staff members, so I feel welcome when I come to the shop or call in.