based on 6727 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Helpful sales rep and prompt service
I haven't received my prouct, I cant answer that yet.
It's a little thing, but but there was only 20lbs of air on the front tire.
Prompt and friendly service.
Shipped promptly with no issues
good product selection and friendly, informed attentive service
Great quality and many options to choose from.
Great products and I TRUST their service.
good variety, price and knowledgeable staff
it’s super helpful that Sweet Pete’s is open on Mondays since more and more bike shops in the city have changed their hours to Tuesday-Sunday! I would have been SOL if I hadn’t been able to get a new seat post installed before my work week began the next day!
Your service was top notch. Great employees. Thanks!
Friendly and professional service; no upselling
I thought I was having to work so hard pedalling my Sweet Pete's bike because I'm getting too old and feeble. But I love my bike -- it's my excellent mobility aid -- so I stopped by to ask if maybe something was wrong with my bike instead of with me. They took a look and found that the springs on my brakes weren't working and so my brakes were sticking on the wheel rim.
Because I can ride but not really walk well (arthritis), leaving my bike in for repair requires extra planning for a ride home and a ride back. To my happy surprise, the staff said, "we'll do it right now." They took my bike to the back, replaced the brakes, entertained me with lively conversation while I was waiting, and then sent me out the door with a bike that worked way better. For the bargain price of $69 I was able to zip off down the road as though I was 45 again, instead of 78. Like magic. What a great place.
Delivery was quick. Communication was good.
Great product and service.
On-line order was available for pick up in the store a mere 4 bus. days after I placed it (vs 5-7 days advertised). 2 gents offered and helped me to get the 3 pieces assembled and installed on my bike, on the spot.
Good pricing and quick delivery.
Superb!
I was very impressed with Alex's helpful service assembling my Tacx trainer stand and showing me how to use it. I also appreciated the advice I received when trying to decide which trainer stand to buy.
The only problem I had was that the Confirmation for my order said, "For in-store pick-up orders, please wait for a 2nd email from us indicating your order is ready.", but I never received a second email. When I eventually phoned about it, I was told it had arrived at the store a number of weeks ago.
The staff were friendly and helpful, and I was able to get my product fixed in a timely manner. I also purchased an attractive safety vest that I had not planned on buying but was impressed with the product and it was on sale.
Wonderful Selection & Knowledgeable and friendly staff
I appreciate that your prices are fair and reasonable. You focus on exactly the services that are needed - nothing unnecessary or extra. Your team shows strong expertise and good judgment, and I always receive clear, helpful information throughout the process.
The service was amazing but it seemed the cost was really high, over $50 for two quick brake adjustments (no new parts).
Great service and selection
Good and reliable
Seeet Pete shop is a great location to help you with your bike fitting needs. Also a great option for Canadian online parts shopping. I used their fitting services to help me get the right parts for a new bike build in 2018 and it’s the most comfortable bike I’ve ridden in my life. Thanks.
THE SEAT COVER I BOUGHT WAS WAY TOO SMALL
Attentive and helpful staff.
Staff were extremely helpful and went out of their way to help solve problems and provide support. Looking forward to returning!
Friendly and prompt service