based on 6674 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Too good to be true. Love this bike shop
Quick shipping and excellent communication.
Amazing products, great service.
You ship parts faster than anybody. Your advice is rock solid. You carry products others don't like DMR single speed chain tensioners, Holy Cow lubricant and to top it all off you are right up the street from Bakerbots bakery 🚵☕🚵 Perfection
Good price, good product, efficient pick up, good customer service when I called the store
Good selection and prices. Excellent customer service. I realized with quite some delay that the kickstand I finally was installing on my daughter's bike had been missing a critical part. Despite the issue being discovered >30d after my purchase, they graciously exchanged the item for a complete one. They were also quick to look for the replacement for me and contacted me to come in for the exchange. 5* from me!
Prompt service and variety of products. I will always recommend your store to my friends.
High quality products with fast shipping and delivery.
Super quick communication with several solutions provided to a shipping issue
Very appreciative, super great support from Luna
Amazing products, but service was even better. Truly appreciate how they helped me out as new to the sport. Thank you very much Luna!
Great service. Spent a lot of time and attention to make sure I was getting the right bike.
Helpful, knowledgeable and efficient
I like your products and services soooo much that I tell as many people as I can about them.
Very quick. I have to laugh. I installed the tire and rode to work yesterday. However today i did not ride to work, instead i rode to the picket line. Yep, i work for Canada Post and my dysfunctional employer and union continue to fight for the title of champions of stupidity. Boy, it's close!! Anyway i get why u chose ICS. I'd also love to know what if anything would sway u to try us out again. Maybe a 10 year moratorium on strikes preventing delivery? Price? Better interface? I wont take it personally if u would rather not say, however the solitude of a picketline gets one to thinking. Have a great day and thanks for the tires.
Good selection of good cycling accessory and bike brands. Have shopped here for years. Most recently ordered an Apidura 1L top tube bag and John F was extremely helpful. Order shipped out right away and arrived on the next day - just in time for my ride! Highly recommend
Mitchell was very helpful and patient with me trying on cycling shoes. Was very knowledgeable about the various manufacturers and sizes of shoes.
easy scheduled, bicycle dropped and on time fixed with extra polite discussion about all details.
Good selection and convenience
I ordered, it came fast
Great Service, nice customer service and quality , and solve the problem fast
Great customer service.
They have a great bike selection and excellent customer service. The people that work their take their time to understand what you are looking for in a bike and find the right bike for you.
Very helpful and knowledgeable service
All of the explanations of costs, methods, and problems were explained so clearly and kindly. I forgot to ask the name of the person liaising with me, but they were an incredible listener and very articulate. Thank you so much!
First off, let me say that there were a few great staff at Sweet Pete's for whom this assessment is not reflective. However, here's the issue:
I ordered bike shoes in early August.
Told they would take as little as two days and as much as two weeks to come in.
Three weeks later I called, only to be told that there's been staff turnover and my shoes were not yet ordered. (I did appreciate the candour, though it was annoying to have waited for nothing).
When the shoes came in about two weeks later, the shoes which came in were the wrong ones -- instead of black, extra-wide mountain bike shoes in a certain size and model, they were white road shoes that were the wrong size and wrong model. That was certainly the manufacturer's/distributor's error (Lake) but surely someone at Sweet Pete's should have checked the order as it arrived before calling me to tell me they were there.
They re-ordered the shoes and Tuvi got them to arrive the next day, if not the same day. That was great service. Unfortunately, when I came in yesterday and tried the shoes on, they didn't come close to fitting me.
So after being charged $519 in August and coming into the store five times (which, btw, is a big schlep), I walked away yesterday with nothing.
I'll start from scratch and pursue a different bike shoe at a different store.
Like I said, on the whole, great attitude by your salespeople, but just disappointed on a number of fronts, all of which contributed to my scoring you a 4. Hope that helps.
Your online ordering system was easy. Although I didn't end up purchasing the bike in the end due to a situationat my end, the staff was super helpful and the cancellation policy worked exactly as promised. I'll be back!!
Great selection with inviting and helpful staff. Return program for kids is a great extra unexpected benefit.
Lower pricing would be nice!! hahaha
I'm always happy with the customer service. Good, friendly people. Recently I got my fenders installed and one of the screws was too long and jammed up my chain when I changed gears ...had to walk back from about 10 minutes away and get it readjusted. A simple mistake and no big deal, but I think a quick run through the gears woukd have caught it.
I have bought several bikes from SP over the years and it is my go-to bike shop. I go out of my way to get there.
quick and good service