based on 6724 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service, knowledgeable and attentive.
Friendly on the phone and fast service
Choosing to go with ordering manufacturer parts or choosing good 3rd party parts could have been better handled.
The only place I come to shop for bikes and accessories! The staff is always amazing and helpful
We rented bikes for the Toronto Triathlon Festival. The bikes were really nice and your service was excellent and smooth. Made our weekend easy and hassle free. thanks!
Great knowledgeable and friendly service.
In this case, I rushed to order a bike that was on sale only to realize that it was a commuter bike rather than a mountain bike. I was very happy with how easy it was to cancel the order. We'll definitely be buying a mountain bike from Sweet Pete's.
Best people! Best products!
Everything is priced fairly and you have a wide assortment. But, most of all, your team is excellent, friendly, and knowledgeable.
Very friendly staff... very informative and helpful in making decisions to buy products that were right for me. Not pushy at all. I overall enjoyed the experience of purchasing my bike and accessories through this shop. Thank you!
Your repair team was professional, communicated well and got the job done! There was one hiccup in that a part was inadvertently broken in the shop but the shop took responsibility, informed me, replaced the part at no charge. Although the shop might have lost money on that repair, the value of the way the error was handled bought the shop continued loyalty and this more references I’ll be sending your way.
Staff is friendly and knowledgeable, quality range of cycling products, sometimes you offers kids used bikes.
The staff were engaging, friendly, helpful and service was quick and well done.
The staff are very helpful
The mechanic didn't do a proper assessment of what needed to be replaced from the get go. The part I ordered took one day longer to arrive than expected and they rebooked my time to the back of the line. Your shops initially estimated it taking from 1.5 to 2 weeks. In the end it took 34 days.
I understand the issue is about having too much work to slow down. To me, it's an indication that you probably need more staff to handle the level of work and potentially to pay people well enough to hire and retain highly skilled technicians like the type required to do or repair on my bike (which was originally bought from your shop).
I understand it's hard during the summer rush. A better assessment would have taken 5 to 10 more minutes, and setting my expectations more accurately have helped me an plan for a much larger inconvenience. As is, my experience left me with little trust in your shop.
Products that you carry and have in stock
Best service, bike collection and friendly staff!
prompt and friendly when I called
wide variety of offerings
Easy to use website. Hightly recommended
The honesty and integrity was above and beyond. Alex the technician was amazing at explaining everything. We need brakes for my wife’s bike, however they were a little expensive to say the least, but Alex didn’t over oversell on what we might need extra.
I’ve been coming to Seeet Pete’s for a few years now and always had good customer service. Alex is a testament sweet Pete whatever you’re paying him double it..
Friendly and knowledgeable service at a reasonable price. The bike was ready for us to take out on the spot and ride!
The person doing the 'intake' when I brought my bike in for the tune-up was knowledgeable and suggested some preemptive repairs (a new chain now as opposed to waiting, maybe prolonging the life of some other parts).
The technician was very thorough on the phone with me suggesting things that I should do and what I might be able to wait on.
Thanks!
As a new bike rider, the staff was very patient with all of my questions. Brought out multiple bikes for me to try and any accessories. I believe the staff member that helped me was named Lunna.
I got a great deal on an awesome bike! Brent's wealth of knowledge and his straightforwardness in answering all my questions was instrumental in my decision making process. I highly recommend Sweet Pete's!
Respond quickly and managed wise solution.
Thanks
Great shop that builds loyalty.
Quality products, range of price points, knowledgeable & friendly staff - great shopping experience.
Have more stuff in stock?
Great selection. Fair prices. Great staff