based on 7237 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My service was unexpectedly surly and unwelcoming. The guy who was staffing the service desk in the west building at 3:15pm on July 2nd clearly didn’t want to be dealing with me. The woman who checked me out did great. If you list products as “in stock” on your website but they’re being kept in the back, it should come as no surprise or imposition to the staff that they may need to get up and grab them from time to time.
Brent and his team are the best. Always do what’s right and don’t try to upsell. Love Sweet Petes. I will not buy anything bike related anywhere else. Also no one fixes my bike except Sweet Petes, only place I trust. Keep up the great work guys!
Great group of staff!
The people, the vibe, the space, because bikes!
Quick service and fast shipping!
Thank you.
Range and quality of bikes and related equipment. Efficient, informed service and tune ups.
Great servie
Easy , fast , friendly and organized
First time there - great selection of bikes, accessories, and more. The gent helping was very informative, friendly, and was able to steer me to what I needed! I live in the east end but would make the trek over any day.
The product is great! and the service was great. Also found everything I needed.
So I ordered some PNW Gen 2 Loam pedals. When I got them I looked up how to install them and if there was any trick and it said that they'd been recalled. I called the shop and they said, "Oh don't worry, we put in the new axles, they're good to go." I also talked to Pacific Northwest and they said that even the re-issued axles have been recalled too so there's like a double recall. Now I have to send the pedals back, which is too bad. They really shouldn't be selling them and maybe it's hard to keep up on these things but anyways just thought I'd let you know. Thanks
Good selection of high quality gear without a huge markup, helpful staff, water cooler by the door is a nice touch
It’s a super fun tee shirt.
Top quality good. Great customer service.
Great experience! I was able to find a commuter bike in minutes.
Great help. Older novice cyclist with older bike. Able to get the tires, brake pads, etc. even though not current. Takes more time every way, but have found all staff talked to had solid answers, took a look at my bike, found answers. No complaints. Can Post shipping works great, buy online is good. So, all options explored, no issues. Happy. Need to ride more. Also bought helmet I like in store.
Friendly and helpful staff. Some bike shops feel intimidating somehow- Sweet Pete’s does not.
Their associates patiently helped me with my requests and answered questions kindly.
Friendly staff and support, no real upsells.
Product selection and price + Service speed
I had terrific service from Oliver
So far, friendly and knowledgeable sales staff.
Great selection of products. Haven't tried service yet.
The staff are all incredibly knowledgeable about cycling and cycling culture, and I never feel as though they are rushing me out of the store. They’ll take the time to answer questions and explain how products work. My favourite bike shop in TO!
I ordered bidons from Trek for in-store delivery, so I wasn’t really dealing with the shop. However, taking a look around, your selection looked great and the staff interaction was fantastic. Picking up a package allowed me to see it was a fun friendly environment. I’ll be back to shop.
The young man that helped me was amazing. Knowledgeable and super helpful. I broke a pedal and came in 10 minutes before close. He installed the new pedals for me. Great service
First time Client ordering online and was not able to get parts delivered to my parents home address. I live in Mexico most of the year and it’s very difficult to get any parts there so when I come and visit Canada in the summer, I get my parts delivered to my parents house so I can fix the bike and update it, though I understand the promise of protecting a business it was ultimately dissatisfying from my end.
Wonderful and attentive service. So happy with my new bike. Everyone in the process with kind and patience and super informative. Loved my experience of buying a bike from sweet Pete’s.
Great products, tires and tubes, and the shipping was fast
Courteous and knowledgeable.
Good products. Great humans.
Having more products in store would be good. Even if you had display only that I could see then order?
Friendly, knowledgable, good communication