based on 6674 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was disappointed that it took around 3-4 days for the item to ship. Doesn’t appear to be any urgency with Amazon expectations these days.
And then choosing Canada Post as the shipper, with impending strike action. Doesn’t seems like the soberest of decisions
Very friendly, knowledgeable staff
Very prompt shipping of new chain for my MTB. Thanks!
I feel really lucky to have so many great bike shops in my neighbourhood: Sweet Petes, Bike Depot, Dismount, Road Off Road—while there's some overlap in each shops inventory and services, each shop has its specialization—but there's one thing they all have in common: friendly vibes and excellent customer service. I've been going to Sweet Pete's for over a decade and I'm always happy to have a reason to visit. (I have more bikes now, but I'm still riding the Kona Dew I bought from Sweet Pete's in 2012—it's my commuter bike!)
Great service, responsive staff, clear delivery schedule
Always helpful and kind, other bike shops can be jerks when you ask questions or present as anything other than a white male.
Sweet Pete's has the product I need and their service is excellent. They phoned to confirm shipping details and shipped with my preferred provider. Very much appreciated!
When I come in, I never know what I'm talking about, but Sweet Pete's is always able to translate my requests into the right solution.
Great customer service! Great deal on bike.
I'm very happy with Sweet Pete's excellent prices and fast shipping from Toronto to British Columbia I definitely would recommend them !
Very helpful and knowledgeable staff - much appreciated !
Friendly, knowledgable staff, good selection of products.
In my experience as a Toronto cyclist going to numerous (mostly west end) shops for the last thirty years, yours is the most professional in terms of service.
Knowledgeable courteous staff and prompt satisfactory work.
Given bike rental with no charger.
Battery only lasted 3 hours rental was for 25 hours. Battery is smaller than normal emtb.
Was given a 25% discount but the whole rental ruined my weekend plans I had a huge inconvenience bringing the bike back downtown on bike rack hitch because I couldn't ride it back.
I gave my rating of five out of 10 because I have not received my order yet. However, I was asked to provide feedback… A little bit early.
The whole purchase process was very easy. Everyone was great to deal with and the bike is awesome.
Your employees sound distracted and provide wrong info (bike will be done on Wednesday (in 6/7 days) while I was told in 1 day at first. Then I got the message the next day it is done. It's a minor thing and everything is good, but if I had to interact with them every day it would be frustrating.
The staff is knowledgeable about the products good advice when you are either buying or repairing your bike I found A few accessories a bit pricey but hey that’s me
The service is always excellent and people are knowledgeable and friendly. That said, I have noticed prices climbing and climbing; where before I would just totally trust pricing at Pete's, I now find myself comparing to prices elsewhere for the same items. I understand that pricing is more difficult these days, but I saw my e-bike servicing rise from $100 last year to $145 this year, a huge increase in my humble estimation.
From the first time I came here with a collapsible bike that was well past its due date, the staff have been incredibly knowledgeable, helpful, and kind. The services I have received have been astoundingly quick, perfectly thorough and accurate, and don't hurt the wallet.
I also purchased my replacement collapsible from here and very much appreciate the post-purchase assessment, as it caught an error in the manufacture that would have been potentially destructive down the road!
It is the first bike shop I've been to that I do truly actually recommend to folks.
Brent R was great at explaining the details, over all functionality & set up of my new yeti sb140
Price was on point. I would highly recommend Sweet Pete’s to any of my fellow riders
Got the items on stock, provided fast shipping and easy replys. Thanks!
Everyone I spoke to was so helpful and friendly. As a new cyclist I felt very supported and not judged for my lack of knowledge.
Super friendly service, never any upselling or pushing bike products/fixes I don't need, and a genuinely good vibe every time I go into the shop.
Lightening fast shipping depot 🫡🤘
Friendly and helpful staff; generally good prices; wide variety
The last repair was on a bike bought from Sweet Pete's, ridden only for 2 seasons. I feel that there should have been a discount given the issue, and the fact the bike has been well cared for and not misused.
Always the best
Great selection of bikes and the staff are very knowledgeable and friendly