based on 6729 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wide selection, knowledgeable staff, quick service
Nice products and choice
Your products are pretty standard bu, I am very happy with the great quick service you have given me.
I want to thank you for treating my purchase from you very well.
Thank you,
Last name removed
Awesome delivery, tire looks fine, just need to install them and test them. But service impecable. thanks!
great people. very helpful!
sweet pete's is my preferred bike store. gr8 staff and good selection.
Everything. Your attention to detail, your welcoming and polite respect for every level of rider. Your selection of tools and willingness to find rare parts. Your atmosphere of well cred for and happy employees. You guys rock.
staff listen well and do a great job on tune ups. so helpful!
Friendly and helpful staff. Quick delivery.
Very helpful staff, good product at a decent price.
The quality of bike ＆ the excellent communication from the team is simply commendable. Thank you
Rapid and professional
Thank you !
Friendly, helpful and quick service!!
The service was perfect. The product is very good in consideration with the very reasonable price. Thank you.
Competitive prices and quick delivery!
Great service and awesome products!
good variety of bikes and accessories, knowledgeable helpful staff
Really quick turnaround for a tuneup. Love my new bike rack and fenders! Great job
Quick, friendly service. Reasonable prices
I have had amazing service from Sweet Pete’s over the past 10 plus years! Bought two bikes and lots of accessories. Brent is a great guy! Moved out off the hood but always try to support SP whenever I can!
Great shop, amazing customer service and lots of selection. Good deals throughout the year too.
The service was amazing. They got back to me extremely quickly and had my product received and shipped faster than expected.
Friendly staff
My go to store for great selection and amazing service.
Excellent customer service
Great deals on the stuff I want. Fast delivery. And Canadian!
The sales person (I think his name was Marshall) was excellent. He listened to me carefully and had experience with other people in a similar situation as me. I ended up buying one of the e-bicycles he showed me and which I test-rode. So far, so good.
When I went to pick up my bicycle I felt really let down. No one asked me if I needed any of the typical accessories a bicycle needs - lock, panniers, helmet, water bottle holder, etc. No one asked if I understood how to use the e-bike controls. No one checked to see the seat was at the right height. No one said "congratulations on your new bike!".
For me, spending $3K on a new bicycle was a big deal, but to the store personnel it was nothing special. Everyone was friendly and courteous, but there was nothing programmatic to make sure I was happy with my purchase and would view Sweet Pete's favourably. Actually, I do not blame the people working there at all; I blame management. They should have a plan in place for delivering new bicycles to customers but apparently there isn't one.
I went online and purchased an expensive helmet as well as a trunk pack. These sales should have been Sweet Pete's but instead I had the items sent directly to my home. When people ask me if they should shop at Sweet Pete's I'd probably say "Sure! But shop around and make sure they're the best deal."
Great selection and prices. Quick delivery. My bike is ready for the rain, now.
Last store in Canada that had fox neoshall jacket in red
Good selection including bike packing gear, big store, friendly service