based on 6731 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
In general, the experience is pretty good at sweet Pete’s. But one issue stood out at my last visit.
I came in to ask whether the service dept. had the axle bit from my wife’s bike that she had brought in previously for service (we noticed it was gone when she brought it home). They found it and gave it back. I was surprised that there was no “sorry we forgot to put it back on the bike”. It was annoying and a waste of our time to have to come back to get it.
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Good attention to Customer bike needs.
staff are kind and accommodating. Brent is v cool :)
Always knowledgeable and friendly
Asked to have shipped by Canada Post to avoid missing "left in secure location" 2-bit alternative couriers deliveries. Received next day in my apartment lobby mailbox- that was super cool there folks.
Big thank you
You've been a great LBS for years when lots have been disappearing. Have appreciated your service on many purchases.
Product arrived super quick and was in perfect condition
Excellent
The turnaround time from order to fulfilment was amazing. You don’t want to be waiting for your bike repair parts and this was fantastic turnaround time.
Great staff.
Very helpful
Great service and people who help provide what’s best suited.
Shopped there twice because lowest price around on bicycle accessories I could find.
Excellent service
Everything went well. Had a phone call to check on delivery. Polite, courteous
I went in to have my bike serviced and agreed to replacing my rear breaks and having both the front and rear breaks adjusted. I left my bike knowing that I would be paying for these three services but when I came back to pick up my bike I found out that additional work had been done on my bike without my ok and I was charged more because of it. Nobody called to ask me if I wanted this additional work done or provide me with the price this would cost. I just returned to pick up my bike and was given the larger bill to pay. Not cool.
Easy to order online and fast shipping
Great staff, amazing products
Knowledge friendly staff, reasonable price
Fair prices
knowledable staff, great service
Solid pre-sales support for details since I was coming from London. Incredible deal on my new Orbea! Super happy.
Great service provided on my Velec e-bike - I'm glad that I bought from a dealer that knows the bike and how to fix it and I was quite pleased that part of the service was provided under warranty.
I appreciated the quick and informed advice and information, and the excellent customer service.
Service on my mountain bike was excellent!
Knowledge and communication were great! Shop has all a cyclist needs.
Thank you to Mr Oscar and his team. Good communication and very efficient. Very happy customer.
Great follow-up service, many thanks
Saddle pressure mapping was great and helpful.
Our sales person was amazing. He listened to all my biking wishes and wants and problems. He asked me my budget and then gave me 2 suggestions and offered me to ride them. Both bikes were suitable but one was a perfect fit and comfort, it's super light weight, in comparison to the bike I was riding. Almost no vibration through the bike into my wrists. I'm so happy with my purchase.
Great store with lots of merchandise spanning all types of bicycling.
knowledgable and personable staff.
dependable mechanical services, service plans and consultation.
good website for easy online ordering and pickup.