based on 6731 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy access, lots of inventory, effective layout of products, helpful, pleasant and patient employees.
friendly and knowledgable staff. I've received superb service every single time
I was looking for a smartphone drybag. It would’ve been nice if you had the various sizes in stock so I could have chosen easily the one I need rather than having to take a guess online. Also looking for a cycling rain jacket – there weren’t very many options.
Great product selection and very helpful staff!! I appreciate the installation of parts purchased as well!! 5 star service!
Rude people, just cannot bear them.
I didn't had a choice so got the 2nd bike from them but Trek people are best and will only deal with them directly.
Racist people out in Sweet pete, atleast the one i we dealt with.
Fast shipping.
The fist person approached at cash desk asking about a product told me ( a younger Asian guy ) he really didn’t know about product and I should speak to someone in service shop . The woman who rang me up when I found the product was very nice as was the young woman in the service shop . My view is you should have someone at front desk who doesn’t know about products as it give bad first impression.
Great products, and friendly service!
Great selection, and super helpful staff
overcharged. The item I purchased said $36 and I was charge $45.19
On time, parts I wanted were in stock.
Customer service is a class act 100%. Happy to purchase what I needed, after consultation to determine that with the knowledgeable, cheerful, personable staff who helped me problem-solve. Great that I was able to have all my questions patiently answered in a manner like Sweet Pete's staff was part of my 'team'.
I'm just sad I don't live in T.O. anymore and am unable to utilize Sweet Pete's repair shop services.
Amazing service
Quality of the bike service, and friendliness of the customer service
Excellent, patient, and knowledgeable advice!
Luna did a wonderful job helping me try on shoes. They’re a hard worker and deserve a raise.
Easy and fast! :)
fair and professional
Great selection, excellent communication and fast shipping.
Additionally, an owner who remains a legend at his Alma Mater, spoken of to this day with great reverence. Greatly missed in New Scotland...
All Hail Lou Nilly!!!
I dealt with two staff... both were friendly, knowledgeable and helpful.
I live and work near your store and the convenience of shopping nearby saves me lots of time.
You offer great products that no else close to me even offers. The service I have received so far has been great.
Friendly and informative staff and great service
Purchase was shipped quickly and delivery was communicated very well
You stock the products I seek and delivery is prompt.
Really great, nice, professional people. I love my Trek bike and how kind people are there. They really go the extra mile.
Great service and bike fitter.
Brent was super helpful!!
Friendly and helpful service advisors.
Very knowledgeable and friendly staff. Great service.