based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Easy to deal with, great communication, good product selection, Outstanding customer service
Excellent service! Very helpful with all of my questions. Thanks!
Thanks for the great fenders and bottle cage!!! Delivered quickly and totally intact!
Very friendly and courtesy
knowledgeable and fast.
i was disapointed to eee your cashier take a phone call from a customer while in the middle of helping me cash out. They could have easily told the customer to hold on for a second im just finishing up with a customer. When he took the call he should have told me sorry just one second and then i would have heard him say that to the customer and it would be no stress... to simply communicate nothing and ignore me in the middle of our interaction is sloppy and unprofessional. This guy needs to learn how to work in retail properly... i know that customer service is dead in 2024 but a guy can dream....
Processed on weekend and it was ready to oick up by 5 pm
Fantastic service!
4 people Sat behind the counter. What a joke.
"Customer service" began at point of checkout.
Came in with intent to shop. No greeting, no asking if I needed help. Helped myself.
Quick, friendly, reasonable
Great staff
Great work at fair price
You stock high quality accessories. I bought a pair of reflective ankle bands from you that are the Rolls-Royce of ankle bands. I bought ankle bands at my local bike shop and those broke after a month.
You had reflective wheel decals. 1. Made in Canada!! Good show!! 2. I did not have to shop at Amazon to get them.
Great shop. Always happy to support local business
Professional and friendly
Always the best. Friendly, helpful, affordable.
Your service is always helpful and never judgmental. Other quality bike shops are intimidating for someone trying to get into the sport
I’ve liked sweet Pete’s since taking a mechanics class there. Friendly, knowledgeable and honest.
I have decided to cancel the scheduled work on my bike due to the ambiguity around the labour involved.
After breaking my carbon base bar and sourcing the part on a trip to the UK, it was now time to install it.
Originally, what I understood to be 2-3 hours (from Shawn) now sounds like it could take up to a full day due to the complexity of my foreign bike and its components.
When I asked for a time cap, he then told me 4-6 hours at $100/hour.
Maybe I just assumed that since you are a GIANT shop and have worked specifically on my bike, that I could get a better idea, but I now understand why. As you mentioned, you don’t see many of these bikes (tri), the reason you suggested EnduroSport I guess…
After spending $1800 to have my entire Di2 replaced at this exact same shop, where similar parts had to be removed, I would expect more confidence from the shop. Confidence they can handle my bike, and confidence they know how long it could take.
2-3 hours…then 4-6 is just too unacceptable, sorry.
I’ve been treated poorly by more shops than I can count, and I’m slowly narrowing it down to the 1-2 shops I choose to do business with. Unfortunately this will be my last time at Sweet Pete’s. Big up to Brent who has been extremely helpful in the past, too bad the customer service is not on par.
Prompt, friendly, helpful service. Good price. Accommodating salespersons.
Great same day service. Thanks!
Very friendly and nice service.
Good service
Selection, prices, and service
Encourage your younger staff to take moment to listen to the customer upon service intake. Encourage them to ask questions and ensure that they have all the required information about the issue. Your staff are great, but the younger members just need to know what questions to ask and how to listen to the answers. Thanks.
Great products, knowledgeable (and skilled) staff.
prompt service, friendly staff.
Great service!
Excellent service…prompt delivery and best value on the market
The prices for service are very reasonable. You carry a good selection of brands, sizes, styles, etc. But mostly Iove your team! Everyone is helpful, friendly, and inclusive.
Fabulous service with accessories bought here in the past and new ones as well