based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You have provided straight forward advise when requested. Delivery dates have been accurate even when they are longer than I'd like. You represent a company (Trek) that has an excellent industry rep for their warranty support (I have used it). You listen to my cycling chatter ;)
Good quality, friendly and professional.
Tuvi was very helpful!
Ethan is terrific!
Always friendly, helpful, knowledgeable staff. The store has great selection, especially for female cyclists. Sweet Petes manages to stock bikes and gear for both commuter cyclists and recreational riders.
Great, fast service and very reasonably priced
I liked that the product did not take too long to get the pick up notification and that it took seconds to pick it up from the store.
Fast and easy to buy!
Personalized service and all products carried are from leading brands.
Fast service
Quick, friendly service.
Friendly, attentive and professional staff
Easy peasy lemon squeezeeee. Found what I needed, arrived well packaged. Happy customer!
The staff are professional, eager to help and knowledgeable
I experienced great customer service.
Staff are always kind and genuine
Got the thing I needed quickly and with no fuss
- great service and knowledgeable!
Tüvi’s friendliness is beyond expectation. A gem of a human.
Friendly staff and very helpful members of the service team
Service has been top notch. Brent has taken great care of us and I definitely be using Petes for all our biking needs moving fwd.
Everyone is super friendly and knowledgeable.
Very quick response to inquiries. Very friendly and knowledgeable staff.
Fast friendly knowledgeable service.
Team was very supportive and accommodating of my special health needs and really knew their stuff. They worked hard to put together a great deal as well. Didn’t move forward simply because the bike I want is just too expensive for my budget.
Great service. Thank you.
They fixed my bike; cost was reasonable, communication after it was fixed was good.
Highly recommend Sweet Pete’s! There were a few adjustments that needed to be made to my order, but John emailed me to keep me in the loop and ensure I was happy with the updates. Excellent communication and I really appreciated the thoughtful notifications. Thank you very much to John and all the staff at Sweet Pete’s!
The service I have received from Brent is second to none. It is so superior to my local bike shop in Newfoundland, which I have used for 40 years, that I am flying up to Toronto to buy my next bike from Brent and then cycle it home!
Brent Robinson possesses deep knowledge about the range of e-bikes that Sweet Pete's carries. He provided excellent customer service: adjusting the bikes to fit for test rides; trusting us with the e-bikes to ride around the block.
Carry a wide range of e-bikes in inventory.
Competitive pricing.
Post-sales service.