based on 6732 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service manners
Beyond the products on offer I think the real standout is the customer service. There’s always attentive and clear communication whether online ordering or in-store. The personal notes attached to nice postcards are the icing on the cake. One really feels the appreciation of shopping at a small local outfit. Keep up the great work! :)
Location! It was so difficult to get to your place by car! I'm not kidding-it's the last time I drove on Bloor Street.
I like how reasonable the prices are for the service quality. some shops charge double what petes do for some services.
Terrific customer service from Marshall, great ambiance in the store created by all staff, attention paid to what we were looking for and appropriate suggestions made, and an excellent product in Trek bikes.
Couldn’t have been much better, to be honest.
Good advice on the repairs. Performed. all the repairs that they said they'd do with in the time they stated. Bike is great running order.
we have bought 4-5 bikes from Pete and love their service and knowledge
Pete and Brent are the best
When I walked in and approached the staff at the counter , I was inquiring about bike accessories. the salesman pointed to the wall and didn’t get off his chair to help me with various questions I had . There was very little interest in dealing assisting me . I walked out and bought nothing . Went to Dismount bikes and guys were super friendly . I actually bought a 5,000 gravel bike and 650.00 worth of bike accessories. It’s all about customer service
Order arrived earlier than expected.Thanks for the very fast and smooth transaction!
Tremendous service from a truly dedicated team! They are my go to for bikes, accessories, and tuning!
Good product selection and service.
Good people in the store. I had some problems with a recent purchase and they corrected it right away.
Amazing, unprecedented customer service, better than anywhere else I have ever seen. These folks really care. Brent (the store manager) is exceptional. I will bring all my bike business here to this store, would not go anywhere else. Thank you, Brent, for your care and customer service!
Friendly and knowledgeable staff, fair prices, great bikes and service!
Fast accurate shipping. Would have been better if there were discounts available.
Great people.
Good selection! Odd there weren't price tags on all the shoes though
Great service
I've ordered a bike from them and so far I ve received stellar service. They are making sure everything is right. I am confident that I will receive a great bike from them.
The service was efficient (drop off & pick up within 24h).
Customer service was great: professional, knowledgeable, and patient. All questions were answered. The preassessed price limit was kept.
Excellent products. Good prices. Terrific knowledgeable staff.
Phone support with Marshall who found the helmet liner was great, then order shipped following day and arrived overnight in Ottawa. Thank you!
Bike techs were knowledgable and communicated well. Also, took care of my bike setup with accessories very quickly. Thanks!
Reasonable pricing, friendly staff
Très bon service après-vente. Envoie rapide.
Don’t know your products. Your service was friendly and flexible.
Super nice store!
Just received the bike bag that I ordered. Excellent service. I was able to track the parcel and knew it would arrive today.
Local and good service
The sales person was great..no complaints there’s. the store location is very hard to get to with no parking anywhere. After spending $15000.00 on a bike I thought I would get a little more custom service going over the bike with me then “here’s your bike” send me on my way. No manual no instructions on how to setup bike. When I bought my Cube Ebike the owner spent 45 min with me and followed up a week later to see how it was going. For the drive to get there, no parking and poor customer service I wouldn’t recommend Sweet Pete’s to a up coming bike buyer. $15000 and the sales person couldn’t come to see me???