based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Brent was a great help.
Second purchase. Very responsive service and easy to contact for information and help.
Customer service was amazing!
Karthik B the sale person was very helpful!
Rob was an excellent sales guy, very knowledgeable, upfront about the various options and spoke to me and my husband giving us equal attention.
You have a good range of products and they are in stock for the most part.
The staff is friendly and helpful. I didn't give you a full score of 10 as I found that not everyone is equally knowledgeable about products.
Thanks again for amazing service!
Good price, quick turnaround for shipping
Generous return policy, as well as 6 weeks tune up and 1 year 50% off for a tune-up. Michael was friendly and gave me detailed advice about the bike I was purchasing, and allowed me to take a test ride first, offering me a spare helmet for safety. I appreciated his patience and detailed explanations about e.g. why adding a kick-stand wasn't advisable for my bike.
Excellent service, the team is friendly and accommodating
I had an inquiry and emailed and it was responded to very quickly. Thanks
Only had on-line experience with your shop but You had what I was looking for at a good price and delivered it promptly, thanks
Friendly staff, quick and easy service!
Everything
Outstanding and friendly service. Streamlined transactions. Hot owner.
Shorter time to prepare order
I called a few shops about replacing my gravel bike tires. Jei was definitely the most helpful of all I spoke with. He took the time to explain tire options, and to get me in for same day service. Thanks for the great service Jei.
Great service, great attitudes
Great staff especially Brent and Manny who stuck with me during the bike shortage to ensure my concerns were addressed while we waited for it to arrive.
Thanks to the whole team at Sweet Pete’s!
just getting to know you. . . .very fast response and delivery!
I ordered a bike twenty days ago. Yesterday they delivered my bike in front of my house, on time. The bike is fully inspected and tune up.
Real professionals, I recommend this store for shopping and maintenance.
Thanks again.
All I can comment on is the speedy dispatch and shipping of a part I ordered but as far as that goes, no complaints, accurate and super fast!
Great attitude and professional service. Manny too the time need to show me products and answer my questions. Sweet Pete's kept a bicycle stand for me without complaint from Nov until I picked it up in April. I had been working 7 day weeks, 10 hour plus days and was only able to pick it up yesterday. The store also called me to find out if I still wanted it before I picked it. Beautiful store, lots of great produces.
Good brands
Good product selection, reasonable prices and fast shipping. Good website and like the free shipping over $100.
Customer service a) speaking to humans that follow up and b) who are knowledgeable. These two factors will always beat Amazon. I will go out of my way to shop here for anything cycling related.
Friendly, good prices etc
Mich's bike for was amazing. Not rushed and very informative
Great experience with my online order.
Professional Service. Well organized.
Thanks
First name removed, from Québec.
everything was very professional
great staff
friendly
on time
good work
thank you