based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Awesome people, fast turnaround.
Product was as described and arrived in record time.
I was sold an expired helmet and when I went back to exchange it all of the helmets of that kind were expired (Brentwood bern). I was disappointed that the sales associate did not take responsibility for this or acknowledge the gravity of selling expired helmets even when I pointed out the other one on the shelf was expired as well. There was no apology or explanation however the sales associate did easily return my money. Safety is a big deal. And when you are buying from a specialty bike shop (as opposed to Canadian tire or mec) my expectation is for higher level professionalism and knowledge and very high quality control. I’d hope to be able to just trust the advice and selection at the store. The lack of attention or recognition of this detail makes me hesitant to take any of my bikes here for service or recommend for any reason given the same lack of attention may be given. I have heard the other location is very good so am surprised. I was educated enough to put together the helmet was expired (date on it was 2018) but others may not and so it’s not cool to be selling expired helmets to people who have come to a specialty bike shop so they don’t need to be experts or knowledgeable themselves. Ultimately this business lost my trust.
quick professional friendly
Easy to order bikes and the emails and service was very smooth. Bike was ready at pick-up and staff are knowledgeable and were able to answer all my questions including some tips and tricks with the new purchase.
I placed an online order for some Mountain Bike shoes because the Police Service I work for is starting a Bike unit that I am a part of. The shoes I ordered I needed rather quickly, so I added a note to my order stating such. In about 10 mins after I placed the order, I received a phone call from John. He let me know that it was likely that I would receive the shoes in 30 days as the product is shipped from the US and not something in stock. I was a little disappointed and asked John if they had anything similar in stock, He checked and found similar shoes in my size for a similar price, cancelled my order and applied the money to the in stock shoes and shipped them out to me that same day!
This store has the most stellar service I have seen. Thanks John for all your help in this, and I can't wait to get my new shoes.
Cheers!
extremely friendly staff with all of my newbie questions. great job!
I would recommended that l booked appointments need to be checked in advance by the staff. I was booked a month in advance on a Tuesday morning, when I got to the store on the Tuesday morning the sign on the store says it’s closed on Tuesday.
Quality goods and customer satisfaction for my money 👌!
Your staff are mixed. Most are very good. Brent is great. There was a real lump sitting at the counter when I came in the other day. He was neither knowledgeable or very friendly.
Everything was perfect my bicycle runs great again.
Pros: bikes are intimidating, so anything to make them less intimidating really helps - thanks!
Get products that others can’t.
Communicate if delays
Great store if you do your own repairs
The staff and service department.
Very helpful and the bike mechanics are better than some road specialty stores.
Good service, knowledgeable staff, reasonable prices
Good selection, fair prices and incredibly fast delivery.
The person who assisted me was very knowledgeable. They took a good amount of time to answer all my questions, and repeat information to ease my concerns over choosing the right item. Was able to leave feeling good about making the right purchase and was not pressured in any way. Overall great experience in the store.
Brent was very nice and helpful, would definitely recommend the shop to others.
Very fast delivery and good overall online shopping experience. Item I purchased was not available in any of the other Canadian stores.
Very friendly through email and quick response time. In the shop also very friendly and helpful. The associate I spoke with was very attentive and knowledgeable.
Great service
Knowledgeable staff
Super fast delivery.
The fit was perfect!
Great customer service
I bought a new bike last year which took about 4 months on order (Trance X 29 2). After receiving it in mid-summer there was a defect. At first, the solution to correct it was not acceptable, but he store manager was able to find the right solution. I had a few reservations about continuing as a customer after this interaction. Since then, specifically this year, the service has been exceptional. One of the bike mechanics spent 15 mins with me, setting up my suspension and talking about the details. I have bought my last 2 bikes from Sweet Petes, and this year bought and installed a new fork for my hardtail. I'm now considering a set of carbon wheels for my Trance after discussions and advice from their mechanics. I trust Sweet Petes to make this purchase from them. Thanks for everything! Don't let the impacts of the pandemic change the way you service customers. Lead with empathy and do what's right. You will have customers for life time!
I’m super happy that I was able to find the bike I wanted even though all locations I contacted (over a dozen stores) did not have it in stock. Micheal was so helpful and patient with the purchase. He was so knowledgeable and even stayed after the store closed to help with my purchase. Fantastic experience!
Great service and friendly!
I had a great first shopping experience at your store yesterday. Such a great selection of items, and the service was outstanding! I spoke to several of your staff about an upcoming bike trip, and they all took time to answer my questions, show me appropriate equipment.
I live in North York but it was definitely worth the trip.
Mitch actually measured my foot size and worked with me to find a good, and ordered the shoes I needed... And they arrived! Nice job at sweet Pete's!
The people working at SP are so nice and helpful. I appreciate that they aren't condescending when I don't know something about my bike or how it works.
Also, the turnaround time for repairs is unmatched--I want to get back on my bike ASAP, and the guys at SP make that possible!