based on 602 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good product line. Good prices. Great service and knowledge.
Super friendly and helpful service. (Taught me how to use a pump.)
Not snooty and arrogant like other bike shops in the area.
Relaxed, friendly, helpful, knowledgeable staff, and cool, welcoming place.
The service is fast and efficient. People who work in the store are highly knowledgeable about bicycles. Overall, the customer service is pleasant , friendly and professional.
Customer service was quick and resolved my issue which was an error on my part. I have already referred a few friends to your shop.
Fast service when you book an appointment, flexible with pick up time for my bike after being tuned up. I had a great experience troubleshooting an issue with a part that needed to be replaced with one of your employees (Lily) - she was responsive, thoroughly researched with Kona whether the part could be obtained and then offered a reasonable alternative when the part wasn't able to be sent to the shop. I really appreciated her professionalism and her kindness.
Excellent advice via email from Brent Robinson. Rapid shipping, which is free over $99. Finally, a wide array of good quality products.
friendly helpful staff
Excellent customer service, thanks Pet.
Customer service is always outstanding.
Very fast shipping!
Not a big deal. Was in for a fitting where we had an issue and couldn’t finish. Took a new seat home and because we couldn’t reschedule I had it for a long time. So I agreed to buy it, which was fair. I was pretty surprised by the price though as it was not discussed. Almost $400 was significantly more than I would have expected for a seat.
Large selection of bikes and other equipment.
Great service and knowledgeable staff.
Always a friendly and helpful team. Quick support. Great understanding. These guys are the real deal.
Brent is great! Very personable, knowledgeable and helpful.
Very fast delivery, well packed, definitely recommend buying from sweet Pete’s .
Able to order online and get delivery.
Speedy, efficient and easy to communicate with
Super speedy and great selection
Trek bikes are great and the staff at sweet Pete’s were very helpful
Local and quick delivery
Work with your courier (Canada Post in this case) to tell the customer the expected delivery date. I knew when I ordered that the product would be shipped out in 5 to 7 days, but Canada Post now tells me the product is "in transit" without advising of the expected delivery date.
It’s straight forward and honest.
Cool product. Fast delivery.
First time online purchase was quick and painless. Received item in a timely manner.
Great service. Friendy knowledgeable staff that’s easy to work with.
Great customer service and very prompt on the turnaround.
Knowledgable, friendly, non-commission so no pressure.
30 day trial period is great
As in previous years, very satisfied
Straight up honesty. I brought in my steel frame bike with an alloy seat post nicely frozen solid. The called me back one day later and said that that they couldn't deal with it and referred me to a shop which can fix it if anyone can. No one could find this other place without help!