based on 6734 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had a specific time appointment to pickup my new bike, and it wasn't ready and I had to wait an hour for pickup
Great staff with solid advice. Excellent selection across all styles, models and price points. Superb service. Pete is Sweet!
Nice products and services.
Selection
Great service, fast, friendly, would highly recommend.
Love a solid, well stocked bike shop. Friendly staff! I'll certainly be back!
Friendly, prompt service (both in email communications & in store)
Good information to choose the proper bike
Good products and great service.
Great friendly service!
Quick and honest replies.
Reasonably priced services, excellent techs
Good mix of products
Convenient scheduling of Service... told the day the Services are scheduled... able to drop off any day leading up to that (vs. your bike is scheduled FIFO based on when you leave it with the shop... ie could be there as long as 2-3 weeks)
The personal attention.
Very knowledgeable staff, great selection, the team just love what they do! Highly recommend this shop!
Great, friendly, knowledgeable service. Would have loved more selection of hybrid bikes but ultimately found one I loved.
Great selection of bikes and accessories, and incredibly helpful customer service.
Great product knowledge and exceptional customer service
mechanic was very knowdgeable on fixing tire
Reliable good quality
Friendly and responsive service.
Friendly and knowledgeable staff who go above and beyond!
Good website, easy to order,processing and shipping was outrageously fast.
It was great customer service, but I felt I brought my bike in for a tune up and it came home with worse brakes then when it went in.
The rest of the work seems solid but my brakes were serviced and in my opinion, very poor. The staff removed the charge but I just wanted to have good brakes and evidently that is hard to achieve. I now have to take my bike to another shop to get the brakes done properly.
Got a great new Trek outfitted with the accessories I needed and Rob and his coworker were helpful and friendly!
I purchased a Velec Citi e-bike. So far everything is great!
Good customer care and knowledgeable staff.
Friendly knowledgeable staff greeted me as I entered the store and helped me choose the perfect bike for my needs. Awesome store, great selection.
Great service, just bought kryptonite NY lock from here, highly professional staff, keep it up!👍
Super fast and complete response
Excellent service. Rob was very helpful in suggesting bike shoes to accommodate a unique fit. Will do more shopping here.
You always have the stuff I want at reasonable prices, so I remain a satisfied customer.